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American University of Health Sciences, Inc.
Signal Hill, CA | Full Time
$45k-56k (estimate)
6 Months Ago
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Client Service Administrator
$54k-71k (estimate)
Full Time
1 Week Ago
TRISTAR Insurance Group is Hiring a Client Service Administrator Near Signal Hill, CA
This can be a remote position.Must have knowledge of Disability and Absence Management laws and regulations.POSITION SUMMARY: Under minimal supervision directs overall Client Service functions and Implementation of new accounts for TRISTAR Benefit Administrators which includes managing staff in all aspects of their technical performance and compliance with TRISTAR policies and procedures and operating within established financial restraints. Maintains effective communication with clients to ensure contract compliance and provide excellent customer service.
Duties And Responsibilities
SPECIAL EQUIPMENT OR CLOTHING: Appropriate office attire.
Qualifications RequiredEducation/Experience: Bachelor’s degree in related field (preferred); five (5) to ten (10) years related experience in Absence Management and Disability Plans; or equivalent combination of education and experience.
Knowledge, Skills And Abilities
Carry out detail but uninvolved written or verbal instructions; deal with a few concrete variables.
Follow written, verbal, or diagrammatic instructions; several concrete variables.
X Solve practical problems; variety of variables with limited standardization; interpret instructions.
Logical or scientific thinking to solve problems; several abstract and concrete variables.
Wide range of intellectual and practical problems; comprehend most obscure concepts.
Add, subtract, multiply, and divide whole numbers.
X Arithmetic calculations involving fractions, decimals, and percentages.
Arithmetic, algebraic, and geometric calculations.
Advanced mathematical and statistical techniques such as calculus, factor analysis, and probability determination.
Highly complex mathematical and statistical techniques such as calculus, factor analysis, and probability determination; requires theoretical application.
Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information such as age, occupation, and number of children; guide people and provide basic direction.
Ability to transcribe dictation; make appointments and process mail; write form letters or routine correspondence; interpret written work instructions; interview job applicants.
X Ability to compose original correspondence, follow technical manuals, and have increased contact with people.
Ability to report, write, or edit articles for publication; prepare deeds, contracts or leases, prepare and deliver lectures; interview, counsel, or advise people; evaluate technical data.
X Light Work
Medium Work
X Near vision: clarity of vision at 20 inches or less
X Mid-range vision: clarity of vision at distances of more than 20 inches and less than 20 feet
Depth perception: the ability to judge distance and space relationships, so as to see objects where and as they actually are
Color vision: ability to identify and distinguish colors
Field of vision: ability to observe an area up or down or to the right or left while eyes are fixed on a given point
Balancing: Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
Kneeling: Bending legs at knee to come to a rest on knee or knees.
Crouching: Bending the body downward and forward by bending legs and spine.
Crawling: Moving about on hands and knees or hands and feet.
Reaching: Extending hand(s) and arm(s) in any direction.
Standing: Particularly for sustained periods of time.
Walking: Moving about on foot to accomplish tasks, particularly for long distances.
Pushing: Using upper extremities top press against something with steady force in order to thrust forward, downward, or outward.
Pulling: Using upper extremities to extent force in order to drag, haul, or tug objects in a sustained motion.
Foot
Motion: Using feet to push pedals.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires substantial use of the upper extremities and back muscles.
X Fingering: Picking, pinching, typing, or otherwise working with fingers rather than with the whole hand or arm as in handling.
X Grasping: Applying pressure to an object with the fingers and palm.
Frequently
Occasionally
X Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which workers must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
X Hearing: Perceiving the nature of sounds with or without correction. Ability to receive detailed information through verbal communication and to make fine discriminations in sound, such as when making find adjustments on machined parts.
Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
X Repetitive Substantial movements (motions) of the wrists, hands,
Motion: and/or fingers.
Regularly
Regularly
Frequently
Duties And Responsibilities
- Maintain client data in Salesforce for all clients and prospective clients.*
- Responsible for overall TRISTAR Benefit Administrators client services in coordination with the Director of Account Management and Client Services.*
- Oversees implementation process of new clients in coordination with Director of Account Management and Client Services.*
- Set up and maintain AbsenceTracker system with client policies and administer changes.*
- Oversee application process for new Voluntary Plans and processing in coordination with CA Employment Development Department for assigned clients.
- Provide statistical data for use of VDI surplus to clients for assigned clients.
- Interface with IT and client on demographic file issues as needed.
- Train clients with on-line and mobile reporting system
- Develops and maintains strong working relationships with clients in order to ensure their client servicing expectations and/or needs are being met.
- Ensures compliance with corporate and client guidelines regarding TRISTAR Benefit Administrators procedures.
- Prepares and ensures distribution of client quarterly/monthly reports.*
- Provides ad hoc reports, as may be required, at client’s request.
- Coordinates and prepares for internal and external audits.
- Assist with regular staff training sessions as may be required, independently, and/or as directed by unit Management Team.
- Assists Home Office and sales/service team with RFP’s, client service issues or new client presentations.
- Contract maintenance and accountability for TBA-LGB clients.
- Maintains visibility in the industry by supporting and attending industry sponsored functions, speaking engagements and educational / teaching opportunities.
- Manages office functions that support TRISTAR operations administration.
- Ability to travel as needed.
- Other duties as assigned.
SPECIAL EQUIPMENT OR CLOTHING: Appropriate office attire.
Qualifications RequiredEducation/Experience: Bachelor’s degree in related field (preferred); five (5) to ten (10) years related experience in Absence Management and Disability Plans; or equivalent combination of education and experience.
Knowledge, Skills And Abilities
- Exceptionally strong technical claims handling skills and knowledge of Disability and Absence Management laws and regulations.
- Experience in supervising claims operations.
- Ability to prioritize multiple tasks and meet strict deadlines.
- Experience with, or the ability to quickly grasp, the financial issues involved in operating a branch office.
- Computer literacy in Word, Vizio, Excel and PowerPoint and claims information systems.
- Excellent written and verbal communication skills, including ability to convey technical details to claimants, clients and staff.
- Ability to read, analyze and interpret claims loss reports.
- Effectively present information and respond to questions from corporate office, clients, vendors and staff.
- Ability to manage diverse staff.
- Certifications and/or licenses as required by State regulation.
- CPDM Certification or CLMS Certification preferred but not required.
- Medical, Dental, Vision, Disability & Life insurance
- 401(k) plan
- Paid time off
- Paid holidays
- MENTAL EFFORT
- Reasoning development:
Carry out detail but uninvolved written or verbal instructions; deal with a few concrete variables.
Follow written, verbal, or diagrammatic instructions; several concrete variables.
X Solve practical problems; variety of variables with limited standardization; interpret instructions.
Logical or scientific thinking to solve problems; several abstract and concrete variables.
Wide range of intellectual and practical problems; comprehend most obscure concepts.
- Mathematical development:
Add, subtract, multiply, and divide whole numbers.
X Arithmetic calculations involving fractions, decimals, and percentages.
Arithmetic, algebraic, and geometric calculations.
Advanced mathematical and statistical techniques such as calculus, factor analysis, and probability determination.
Highly complex mathematical and statistical techniques such as calculus, factor analysis, and probability determination; requires theoretical application.
- Language development:
Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information such as age, occupation, and number of children; guide people and provide basic direction.
Ability to transcribe dictation; make appointments and process mail; write form letters or routine correspondence; interpret written work instructions; interview job applicants.
X Ability to compose original correspondence, follow technical manuals, and have increased contact with people.
Ability to report, write, or edit articles for publication; prepare deeds, contracts or leases, prepare and deliver lectures; interview, counsel, or advise people; evaluate technical data.
- PHYSICAL EFFORT
- Physical activity required to perform the job:
X Light Work
- Exerting up to 20 pounds of force occasionally
- Exerting up to 10 pounds frequently
- Exerting a negligible amount of force constantly to move objects
Medium Work
- Exerting up to 50 pounds of force occasionally
- Exerting up to 20 pounds of force frequently
- Exerting up to 10 pounds of force constantly to move objects
- Exerting up to 100 pounds of force occasionally
- Exerting up to 50 pounds of force frequently
- Exerting up to 20 pounds of force constantly to move objects
- Exerting in excess of 100 pounds of force occasionally
- Exerting in excess of 50 pounds of force constantly to move objects
- Exerting in excess of 20 pounds of force constantly to move objects
- Visual requirements necessary to perform the job:
X Near vision: clarity of vision at 20 inches or less
X Mid-range vision: clarity of vision at distances of more than 20 inches and less than 20 feet
Depth perception: the ability to judge distance and space relationships, so as to see objects where and as they actually are
Color vision: ability to identify and distinguish colors
Field of vision: ability to observe an area up or down or to the right or left while eyes are fixed on a given point
- PHYSICAL EFFORT (cont.)
- Physical activity necessary to perform the job and frequency (e.g., continually, frequently, or occasionally):
Balancing: Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
Kneeling: Bending legs at knee to come to a rest on knee or knees.
Crouching: Bending the body downward and forward by bending legs and spine.
Crawling: Moving about on hands and knees or hands and feet.
Reaching: Extending hand(s) and arm(s) in any direction.
Standing: Particularly for sustained periods of time.
Walking: Moving about on foot to accomplish tasks, particularly for long distances.
Pushing: Using upper extremities top press against something with steady force in order to thrust forward, downward, or outward.
Pulling: Using upper extremities to extent force in order to drag, haul, or tug objects in a sustained motion.
Foot
Motion: Using feet to push pedals.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires substantial use of the upper extremities and back muscles.
X Fingering: Picking, pinching, typing, or otherwise working with fingers rather than with the whole hand or arm as in handling.
X Grasping: Applying pressure to an object with the fingers and palm.
Frequently
Occasionally
- PHYSICAL EFFORT (cont.)
X Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which workers must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
X Hearing: Perceiving the nature of sounds with or without correction. Ability to receive detailed information through verbal communication and to make fine discriminations in sound, such as when making find adjustments on machined parts.
Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
X Repetitive Substantial movements (motions) of the wrists, hands,
Motion: and/or fingers.
Regularly
Regularly
Frequently
Job Summary
JOB TYPE
Full Time
SALARY
$54k-71k (estimate)
POST DATE
06/10/2024
EXPIRATION DATE
07/07/2024
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The job skills required for Client Service Administrator include Client Service, Verbal Communication, Coordination, PowerPoint, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Administrator. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Client Service Administrator positions, which can be used as a reference in future career path planning. As a Client Service Administrator, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Administrator. You can explore the career advancement for a Client Service Administrator below and select your interested title to get hiring information.
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