Job Summary

The Sr. Network Engineer is responsible for analyzing, designing, configuring, maintaining and repairing of network infrastructure and application components. This position ensures the network systems meet design standards and guidelines. This position acts as the Bank’s network architect: identification, investigation and selection of new software and hardware solutions required to implement the technology strategies approved by management. Additionally, this position monitors, evaluates and performs diagnostics on the Bank’s LAN/WAN network, network related backups of configurations, DR systems, and VOIP optimization. This position is responsible for the network IT disaster recovery and related systems.

Essential Duties 

• Maintains a high-level knowledge of all network technology that support bank operations. This includes a comprehensive understanding of switches, routers, firewalls, and networking protocols such as BGP, TCP/IP, MPLS, QoS, VOIP, and SD-WAN. Stays current on new emerging technologies that may enhance the Bank’s network design and operation.
• Leads and participates in projects related to the network infrastructure.
• The Information Technology Services (ITS) Mission is to provide high quality, professional and timely services to all end users and the Sr. Network Engineer will act in a manner that supports this mission.
• Designs and configures advanced security solutions to help protect the bank’s network using RSA SecurID, FortiAuthenticator, RADIUS, etc.
• Ensures no rogue network devices exist without authorization via technology such as NAC.
• Creates and maintains comprehensive documentation describing the network environment, including network diagrams of existing and all new designs.
• Develops and supports disaster recovery procedures and plans for network and application fail over. 
• Develops and implements wiring configuration standards, network hardware, network software, network monitoring and capacity management systems, and LAN/WAN/WLAN security and backup systems.
• Analyzes system and application usage and plans for growth or increases in network capacity. 
• Practices network asset management, including maintenance of network component inventory, IP address and subnet assignment documentation, and related licensing and support contracts.
• Monitors the incident ticket queue for network related issues and ensures timely responses and resolution to problems or incidents. Serves as a senior escalation point for network tickets at the Bank.
• Performs advanced troubleshooting of network hardware and software applications, telephones and security systems to resolve operational issues and restore services. Documents the resolution in the ticketing system.
• Designs and configures complex switching and routing designs.
• Designs and configures complex wireless networking that supports open or secured access and the ability to support voice and video applications.
• Assists in the design of redundant multi-server cluster environments including IP address schemes, DNS, Ether-Channel (Bonding), etc.
• Monitors the Bank’s network to maintain its security, soundness, and availability. 
• Interacts effectively with cross functional senior technical and executive resources
• Can scale influence and leadership across a broad array of business use cases and projects
• Understands and can practically apply the concepts of infrastructure service delivery, and service roadmaps.
• Seeks to understand customer perspective/feedback and informs leadership (voice of the customer).
• Thinks in terms of technologies and business/technical capabilities.
• Can comprehend and apply architectures and frameworks to engineering designs and design reviews.
• Ensures that current and future data centers are well maintained, connected, and ensure the network documentation is in line with compliance, audit, and management requirements.
• Responsible for timely and complete Change Control documentation and delegation of implementation tasks.

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.

Competencies

To perform the job successfully, the employee must demonstrate the following: 

• Attitude – Demonstrate a positive “can do” attitude; show motivation; must be goal oriented and a self-starter; be “solution-minded” rather than “problem-minded”
• Detail Oriented –Must have an EXTREME attention to detail
• Work Ethics – Must be dedicated, responsible, hard-working, and a team player 
• Oral Communication – Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings
• Written Communication – Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; able to read and interpret written information; able to include visual diagrams of technical concepts
• Quality Management – Look for ways to improve and promote quality; demonstrate accuracy and thoroughness
• Diversity – Demonstrate knowledge of the Bank’s Diversity policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promote a harassment-free environment; build a diverse workforce
• Teamwork – Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; able to build morale and group commitments to goals and objectives; support everyone's efforts to succeed
• Judgment – Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions
• Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration, regardless of their status or position; accept responsibility for own actions; follow through on commitments
• Safety and Security – Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly. Use carts, hand trucks, lift belts and other tools when transporting heavy objects.
• Adaptability – Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events
• Attendance and Punctuality – Be consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time
• Dependability – Follow instructions, respond to management direction; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan
• Innovation – Display original thinking and creativity; meet challenges with resourcefulness; develop innovative approaches and ideas

Required Knowledge 

• Ethernet, TCP/IP, DHCP, DNS, Active Directory, VOIP
• Cisco wired technologies, including switches, and routers
• Cisco wireless technologies, including WLC, AP, AP Modes FlexConnect and CAPWAP
• Arista network hardware and software
• Fortinet network hardware and software
• HP network hardware and software
• Solarwinds suite of network management modules including IPAM and NMS
• Security protocols NAC, MFA, SSO, DLP, RADIUS, and RSA SecurID
• VMware, Zerto, Nutanix, Cohesity, and Accedian technologies
• Network load balancing technologies (physical or virtual)
• Redundant WAN connections using cellular or fixed wireless technologies
• Managed DNS service providers
• Cloud architecture and compute
• Knowledge of Business Resumption Planning and Disaster Recovery
• Knowledge of general banking terms, environment, and applications preferred
• Knowledge of ITIL service management concepts for incident, problem, and change management 

Basic Knowledge, Skills and Abilities 

• Clear understanding of the English language (spoken & written) 
• Customer service skills
• Time management skills 
• Excellent interpersonal skills
• Advanced Microsoft Office proficiency in Word, Excel, Visio, and PowerPoint

Equipment Operated 

• Desktop, laptop, and server computers 
• Standard office equipment (copiers, scanners, fax machines)
• Network devices (switches, routers, controllers, firewalls, etc.)

Physical Requirements & Work Environment 

• Requires repetitive movement 
• Requires standing and/or sitting for prolonged periods of time 
• Requires lifting up to 50lb
• Requires using hands to handle, control, and/or feel objects 
• Office setting with controlled temperature
• Data center environment with controlled temperature and humidity

Education and Experience 

• Bachelors in computer science or equivalent (preferred) 
• Cisco Certified Network Professional (CCNP and/or CCDA preferred)
• CCIE or equivalent preferred
• Firewall administration experience and certification (Fortigate preferred)
• Ten to fifteen years of designing and managing high security LAN and WAN networks or any equivalent combination of education and experience.
• Experience designing and managing VOIP network 
• Cloud administration experience or certification preferred
• ITIL 3 or 4 certification preferred

Additional Requirements 

• Professional business attire
• Ability to work evenings, weekends, and/or holidays
• Ability to travel for the purpose of offsite training, project implementation, and branch visits
• Must hold a valid driver’s license with no restrictions and possess reliable transportation

As a part of the Bank’s internal control systems, employees holding sensitive positions are required to be absent from their duties for a minimum of two consecutive weeks each year. This position has been deemed to meet the test for a sensitive position, and therefore you will be required to meet the minimum absence requirement each and every year.

This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management.

Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.