Interview: 2 zoom
Visas: USC/GC/H4-EAD only
Location Type: On-site (M-F, 8am-5pm) with hybrid schedule (In-office days are Mon, Tues, and Thurs).
We're searching for an experienced technical writer to join our team. The ideal candidate will have proven success in an IT organization developing runbooks and playbooks to assist with timely restoration of services.
Objectives of this role
Develop comprehensive Runbook and Playbook documentation that meets organizational standards
Experience in ServiceNow and SharePoint
Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
Write user-friendly content that meets the needs of target audience, turning insights into language for user success
Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative methods for improvement
ResponsibilitiesGather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
Develop content in alternative media forms for maximum usability, with consistent voice across all documentation
Required Skills And QualificationsThree or more years of experience as an effective technical writer
Proven ability to quickly learn and understand complex subject matter
Experience in writing documentation and procedure manuals for various audiences
Superb written communication skills, with a keen eye for detail
Experience working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
Ability to handle multiple projects simultaneously
Preferred Skills And QualificationsBachelor's degree (or equivalent) in journalism, communications, or relevant technical field
SharePoint experience managing shared documentation.
ServiceNow experience with Knowledge Bases and Knowledge Article creation.
Effective written and verbal communication skills.
Good understanding of SDLC (systems development lifecycle)
Previous Experience In Software Development Preferred/Professional certification
Experience in using XML tools to create documentation/
Work Hours and Location
Monday through Friday
08:00 – 17:00 MST
Corporate office in Scottsdale, AZ.