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General Job Description:
The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members.
Expectations
· Greet all members & guests with a smile and wish them well as they exit the club
· Check in all members and guests in accordance with company procedures
· Facilitate any messages on club software at member check-in
· Answer phones in courteous, helpful, professional manner
· Communicate special events to members and guests
· Maintain an atmosphere, which makes members feel welcome
· Facilitate all member requests or forward to a manager
· Always maintain professional disposition
· Sell retail products
· Schedule member services: tanning, hydro-massage, etc.
· Facilitate payment of member services in accordance with company procedures
· Know club facility, services, and schedules
· Maintain a clean and organized work area
· Assist in all projects as delegated by club management
· Follow all policies and procedures in the Team Member Handbook
Requirements
· Obtain or maintain a valid Child/Infant CPR Certification
· Experience working with children
· Certifications, as local/state laws require
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Shift:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time | Part Time
$33k-40k (estimate)
05/20/2024
09/15/2024
The job skills required for Member Services Representative include CPR, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Services Representative positions, which can be used as a reference in future career path planning. As a Member Services Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Representative. You can explore the career advancement for a Member Services Representative below and select your interested title to get hiring information.