** Mon - Fri 8.30am-5pm **

Pay range is $45.67 to $52.88 per hour depending on the relevant years of experience.

We offer a competitive package of employee benefits for 30 to 40-hour week positions. You will receive a defined contribution amount of up to $13,787.80 per year (prorated for part-time employees working less than 40 hours per week) to purchase the benefits of your choice on a cafeteria plan basis. Any amount of this defined contribution not used towards your benefits will be paid to you as taxable earnings. We offer a retirement plan with a generous employer match starting at 4% after one year of employment. Our paid time off is also more generous than many employers with vacation time accruing up to 25 days per year, 6 days of sick time per year and 12 paid holidays.

The benefits offered in our cafeteria plan are as follows: 

• Medical benefits –Kaiser--ranging from $0 Deductible Plan with $15 Copay to $,3200 Deductible Plan with Health Savings Account. Sutter Health plans are also available from $0 Deductible Plan to $2,500 Deductible Plan.
• Dental benefits –Guardian: 1 dental HMO and 2 PPOs 
• Vision benefits – 2 options from Guardian VSP: a standard vision plan and an
  enhanced vision plan

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Maintain and support Window server 2008/2012 and 2016
2. Provide operational and technical support to users via the telephone, using remote desktop tools, or should the need arise, by attendance to users at their place of work.*
3. Resolve incidents and problems associated with end user computer equipment, software application, and provide break/fix support, advice, and assistance to users.*
4. Maintain PCs (Windows 7, Windows 10), laptops and peripherals, and assist in installing, integrating and configuring new computer systems and hardware for users.*
5. Coordinate efforts with third-party service and maintenance providers as necessary to keep Agency’s equipment and software in good working order, following the authorized warranty and repair authorization process.
6. Perform proactive and reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them before they occur.*
7. Assist with access to WAN, LAN, print, and file services, remote access, electronic mail replication and access to application, infrastructure and utility server applications.*
8. Perform all tasks associated with desktop/laptop and ShoreTel, 8x8 to service-level agreement.*
9. Arrange for external technical support where problems cannot be resolved internally.
10. Provide notice to all affected users of any installation, upgrade, patch or modification to any Agency software which would impact the user or otherwise be visible to the user.*
11. Monitor recommended and required corrections to software from third-party vendors. Install third-party-supplied corrections and patches to all approved software as necessary.
12. Distribute and install software, and upgrades as required. For new third-party software, or new versions of existing deployed software, package and install software, and install upgrades.*
13. Maintain a library of documentation that provides the knowledge base for IT operation team.
14. Assist in planning, supervising and following up on strategic IT projects.
15. Utilize productivity tools and utilities, and create batch files.
16. Perform other duties as assigned

KNOWLEDGE, SKILL AND ABILITIES REQUIRED: (E = Essential; D = Desired)

1. Bachelor’s degree in Computer Science/IT or equivalent technical education, or 3 years of experience in technical field. (E)

   1.Additional achievements, education, and certifications:

   2. BSCS or equivalent formal training in computers, networks and scripting, or three years of experience. (D)

2. Demonstrated understanding of concept and administration of computer and network operating systems and applications. (E)
3. Demonstrated understanding of practice and methods of systems administration and maintenance. (E)
4. Experience with Active Directory, Group Policy, SCCM and Windows PKI. (E)
5. Experience Microsoft products, SharePoint, SQL (E)
6. Must possess good fundamental understanding of all facets of computers, including Windows 7, Windows 10, Windows Server 2008 or higher.
7. Demonstrated understanding of MS Office, anti virus, software and hardware troubleshooting.
8. Demonstrated technical support skills and Internet proficiency.
9. Solid debugging skills and demonstrated ability to analyze user problems and perform initial diagnosis. (E)
10. Demonstrated ability to document behavior, resolution and workarounds. (E)
11. Strong security awareness of Windows hosts and knowledge of TCP/IP. (E)
12. Knowledge of phone/PBX, routing, PIX, VPN or WAN. (D)
13. Strong customer focus with the ability to work with technical staff and management with various levels of technical skills and backgrounds.
14. Must be able to be sensitive to the needs of and work effectively with individuals from diverse ethnic, linguistic and/or cultural groups. (D)
15. Knowledge of HIPAA security regulations. (D) 
16. Self-motivated, with strong ability to work both independently and with teams and managers as appropriate. (D)
17. Excellent communication skills and a demonstrated focus on customer service excellence.
18. A valid California Driver License, with access to a reliable vehicle, current proof of auto liability insurance, and a clean DMV record. (E)
19. Physical requirements needed to perform the essential functions of this job, with or without accommodation: (E)
    1. Hearing and talking on telephone and in person; standing, walking, sitting, pinching, and finger flexion are required constantly (over 2/3 of the workday); (E)
    2. Lifting/Carrying at least 35 to 50 pounds; pulling, bending, stopping, crouching, and kneeling are required occasionally (under 1/3 of the workday); (E)
    3. Sitting is required occasionally (under 1/3 of the workday); (E)
    4. Balancing, climbing and crawling are generally not required.