Job Summary
The Fleet Maintenance Coordinator will be responsible for assisting the fleet team with customer service issues, working with dealerships to process repairs, facilitate recall repair with locations, assist customers with tire, oil, and other routine maintenance for their fleet vehicle. The Fleet Maintenance Coordinator will report directly to the Fleet Maintenance Manager.
Essential Duties and Responsibilities
· Advocate for customers with local dealerships to assist customers in the processing of repairs for their fleet vehicles.
· Assist in communications with customers and 3rd party vendors as well as SFUS staff for timely vehicle processing.
· Aid in the facilitation of the integrated maintenance program.
· Aid in parts purchasing, inventory control and warranty coverage programs as needed.
· Create and foster good working relationships with vendors, customers, third-party service providers, and other company partners.
· Assist rental customers with service and routine maintenance issues.
· Assist with other SFUS functions as deemed necessary.
· Other duties as assigned.
Qualifications/Skills
· Thorough knowledge of all phases of service and body shop operations
· Experience with shop software and reporting tools is a plus
· Strong analytical and problem-solving skills
· Excellent communication and interpersonal skills
· Detail oriented and organized
· Cultural fit with Summit Fleet values
· Team-player willing to develop others within the organization
· Proficient computer skills including Microsoft Word, Excel, and Outlook
· Capacity to multi-task in a fast-paced work environment along with organization under expected timelines
· Team player who works well with all internal departments
· Motivated self-starter, willing to roll up sleeves and learn new processes and refine current ones
· Motivated self-starter with the ability to perform the above duties with little supervision
Education and/or Experience
· College graduate with a BS/BA degree preferred
· Strong Excel skills
About Summit Fleet
Summit Fleet understands that the need for fleet and fleet management services are continuously changing. That is exactly what makes our programs and services so valuable. We provide leasing and fleet management services across Canada and the continental USA, so whether by supplying short-term rentals, long-term leasing, or full fleet management services, we build customized fleet programs tailored to meet the specific needs for your business. Summit Fleet is growing rapidly, and we are looking for talented individuals who can keep pace and grow with us.
We provide competitive compensation for full-time employees. As this position is critical to our success, it will also be eligible for monthly cash incentives for performance that is on top of your base salary. Benefits include a very generous medical, dental, and vision plan. We make significant contributions to your health savings account. We provide above market 401K contributions. We offer paid time off for sick, vacation, company holidays and more. The executive office is in the Salt Lake City Metro area. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Summit Fleet is an at will employer.
