This position works closely with the Branch Manager to provide leadership and management for a branch team ensuring profitability, growth, and sound operations. This position is responsible for driving branch teammates to provide a best-in-class client experience while assisting new and existing clients through needs-based conversations to generate loans, deposits, and other banking solutions to meet their immediate, short-term and long-term financial needs.

Position Accountabilities

• Grow the branch through new client acquisition as well as retention and expansion of existing client’s relationships
• Provide excellent customer experience through needs based conversations
• Develop and implement business plan to meet branch sales goals in partnership with Branch Manager
• Build partnerships with all line of business partners to meet bank-wide objectives
• Identify and close sales opportunities to contribute to personal and branch goals
• Identify customer lending needs and deliver appropriate consumer and business lending solutions
• Drive sales outreach strategies including outbound calling
• Coach, train, and develop branch team through formal observations and coaching sessions
• Manage teammate performance development process
• Together with the Branch Manager, interview and hire teammates to fulfill branch staffing needs
• Manage complex operational functions including approving transactions, branch security, internal controls, and ensure operational integrity
• Promote and represent the bank through community involvement during and after business hours
• Analyze reports, identify risk, and respond and coach accordingly
• Develop, maintain, and apply knowledge of bank products and services, including those provided by other lines of business
• Maintain proficiency and educate teammates on products, services and digital capabilities (e.g., Zoom, DocuSign, Kronos, and Gro).
• Promote the branch’s overall growth through the development and retention of customer relationships
• Provide excellent customer experience through needs-based conversations
• Develop and implement business strategy to meet and exceed branch growth goals
• Build collaborative relationships with all line of business partners to meet bank-wide objectives
• Identify and close sales opportunities to contribute to personal, branch goals
• Uncover and provide solutions to complex business and consumer lending needs
• Manage teammate performance development process
• Manage branch cash expectations and operational soundness
• Analyze reports and respond and coach accordingly
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Union Bankshares’
• Other duties as assigned

Organizational Relationship

This position reports to the Business Branch Manager.

Position Qualifications

Education & Experience

• Possess or be able to obtain NMLS registration
• Associates Degree or equivalent work experience required; Bachelor’s Degree preferred
• Three years’ previous sales and customer service experience required
• Previous lending or financial services industry experience required
• Supervisory experience strongly preferred

Knowledge & Skills

• In depth knowledge of retail banking and lending practices
• Excellent customer service skills
• Excellent oral and written communication skills
• Demonstrated ability to coach and develop others
• Ability to exercise sound business judgment
• Demonstrate financial acumen
• Knowledge of risk management and loss prevention
• Highly skilled in digital channel technology and ability to educate customers
• Proficient computer skills
• Ability to handle multiple tasks with attention to details
• Flexible, able to adapt to change
• Shifts may vary for each position offering, depending on business need
• Able to stand for extended periods of time and lift objects up to 30 pounds

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.

We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.