Who We Are : Join an organization that prioritizes innovation, customer service and supporting the communities we serve.

Love the people you work with while participating in and helping to shape our collaborative environment. When you join Salem Five, you become part of a growing, regional financial services company.

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Why Salem Five : We’ve been around since 1855 which means we will be around a lot longer but we also know what it takes to be competitive in this day and age.

We pride ourselves in being one of the first banks on the internet and continually try and push ourselves to offer the latest in online and mobile banking to serve our customers in whichever channel they prefer.

Whether it be a virtual assistant via our website, obtaining cash at ATMs without a card present, or going through the mortgage process via our digital app, we want to offer the digital experiences that customers want.

Continued company growth offers opportunities for individual growth

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA.

We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees.

Come see what we’re all about.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following :

ENSURE ASSIGNED STORE GOALS ARE ACHIEVED :

• Participates in the company’s sales program on the Teller line and Platform. Utilizes the sales process to identify customers’ and prospects’ product and service needs.
• Makes financial suggestions or refers leads to other business units such as SFIS, SFBI, Mortgages and HELOC.
• Accounts for sales activity and sales goals.
• Addresses customer questions / issues.
• Tracks all customer contact for follow-up.
• Demonstrates alternative delivery options for customers.

ENSURE SERVICE QUALITY :

• Proficient with mobile smart phones and downloading applications. This includes the basics of texting, email and application management
• Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange)
• Proficient utilizing the Internet (mobile and desktop) to search and locate information
• Services customer needs on the platform; opens and closes accounts including Consumer Loans and Business Services.

ENSURE OPERATIONAL INTEGRITY :

• Complies with procedures for security, audit, check cashing guidelines, government regulations and Bank policy and procedures.
• Provides supervision, guidance and work assignments to Universal Banker I’s in the absence of the store manager.
• Processes all Teller transactions as well as complex operational or customer requests.
• Responsible for Cash control, ATM and Branch settlement.
• Opens and Closes Store.

EDUCATION AN / OR EXPERIENCE

Undergraduate and / or relevant retail sales experience; sales experience and demonstrated results; self motivated; excellent interpersonal, communication and problem solving abilities all required.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear.

The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms.

The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and / or move up to 10 pounds.

Specific vision abilities required by this job include close vision.

Benefits / Incentives : Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more

Salary Range : Competitive Base plus incentive

Ready to apply ? If this job sounds like a fit for you, then click on Apply / Apply Now in this posting. We look forward to talking with you.

Qualified candidates may also submit a resume and application online at salemfive.com / careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970.

Last updated : 2024-05-25