AAA Minneapolis is a part of one of the largest membership organizations in the country, and offers so much more than our legendary roadside service. We are a not-for-profit organization that serves Hennepin County and is made up of local Minnesotans who love our community as much as you do. Our products and services span some of the top industries, including travel, financial services, insurance, technology, traffic safety and, of course, automotive. This gives our employees the rare opportunity to be exposed to a variety of fields along with the ability to advance. AAA offers a flexible, supportive, collaborative work environment that prioritizes a healthy work-life balance and is inclusive of diverse backgrounds, beliefs and experiences.

POSITION SUMMARY:

Our dispatchers interact with our customers and contracted facilities to assist members with their roadside service and dispatch needs. 

HOURS:

Thursday 5:30pm-11pm

Saturday & Sunday 2:30pm-11pm

In exchange for your knowledge and expertise, we offer the following perks for Membership staff:

• Option to work remote after training is complete (30-60 days)
• A variety of career path opportunities to learn new skills and grow within AAA Minneapolis
• Complimentary AAA Membership, discounts on travel & at the travel store
• Referral bonus

DUTIES AND RESPONSIBILITIES:

• Responds to telephone inquiries from members and the general public regarding all member related services, including ERS call receiving, TripTik requests, membership records inquiries, and general AAA Minneapolis information.
• Promptly relays service requests and continuouslymonitors call activity with contract facilities (via 2-way radio, telephone, Digital Dispatch System) to ensure delivery of timely and efficient emergency roadside service Ensures correct procedures (i.e. radio communications, re-routing calls, member communication, documentation, etc.) are followed
• Educate customers on same-day roadside service products outside of traditional membership benefits to meet a variety of needs.
• Communicates service delays or other issues involving service delivery with members in a professional and timely manner.
• Performs departmental tasks and/or projects of a varying nature to meet changing workload requirements

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School diploma or equivalent
• Minimum one year of call center or customer service experience required (call center preferred)
• Previous Dispatch experience preferred

OTHER REQUIREMENTS

• Proficiency with Microsoft Suite, including Microsoft Outlook and Teams
• Strong verbal and written communication skills
• Ability to identify and resolve problems in a timely manner.
• Proficient in use of internet and web-based technologies
• Ability to navigate multiple applications while speaking with customers

AAA Minneapolis offers a competitive compensation and benefits packages including; medical/dental insurance, 401(k) & 401(k) matching, generous time off, a complimentary AAA Membership and much more!

AAA Minneapolis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.