3 Jobs in Sacramento, CA
iQuasar is Hiring a Helpdesk Specialist Near Sacramento, CA
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Location: Sacramento, CA
Clearance: Secret or above
Position Responsibilities:Under general direction, provide 24/7 phone and on-site support for DMEA personnel and phone/remote desktop support for remote and TDY DMEA personnel. Support will cover a wide range of desktop hardware and software, common IT services, and DMEA specific applications on all DMEA unclassified and classified secret information systems. Responsible for providing second-tier support to end-users for PC server, mainframe applications, and hardware. Handles problems that the first tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise. At a minimum the Help Desk Support Services – Senior will be required to perform the following tasks:
- Document incidents using the DMEA ticket tracking system and create and publish knowledge base articles when applicable.
- Meet DMEA-established service level metrics for call response, technical support, and customer service.
- Resolve trouble calls using desk-side support, remote desktop, phone, and/or through email.
- Respond to requests for network account modifications to include but not limited to account creation, configuration, deletions, and password/PIN resets.
- Develop and maintain a computer image library, which includes but is not limited to desktop, laptop, tablet and thin client computers with DMEA system images.
- Perform computer re-imaging, assist users with data backup and restore, and installation of software applications.
- Setup computer systems with external monitor(s), switch box, keyboard, mouse, smart card readers, printers or any other approved external peripheral.
- Assist with the set-up of IT in training classrooms and conference rooms as required.
- Perform the manual installation of approved software, software patches, and security updates to client systems when required.
- Perform troubleshooting of incidents and issues on approved software applications, computer systems, printers, scanners, and other approved connected peripherals.
- Maintain approved software applications, computer systems, printers, scanners, and other approved connected peripherals.
- Notify the government when IT consumables, such as printer ink or toner, are low in stock and need to be replenished.
- Monitor logs and automated systems for DMEA IT system outages and incidents affecting multiple end users and initiate incident response procedures.
- HBSS, ACAS and SCCM experience is a plus
- BS/BA Degree preferred
- AA degree acceptable with 10 years of experience
- Minimum of 10 years of experience in help desk or information technology industry
- Must have one of the following certifications
- CompTIA A
- Cisco Certified Network Administrator (CCNA) – Security
- Certified Network Defender (CND)
- CompTIA Network
- Systems Security Certified Practitioner (SSCP)
- Security CE
- Highly desired to have the following computing environment certificates but will have 1 year upon hiring to complete both certifications:
- Microsoft 365 Certified: Modern Desktop Administrator Associate (MD100 & MD101)
Job Summary
Full Time
IT Outsourcing & Consulting
$56k-70k (estimate)
05/16/2024
06/13/2024
iqits.com
Sterling, VA
<25
IT Outsourcing & Consulting
Related Companies
The job skills required for Helpdesk Specialist include Troubleshooting, Help Desk, Technical Support, Desktop Support, Installation, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Specialist positions, which can be used as a reference in future career path planning. As a Helpdesk Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Specialist. You can explore the career advancement for a Helpdesk Specialist below and select your interested title to get hiring information.
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