SUMMARY of POSITION

The primary function of a Houseman is to assure the overall success of the hotel by meeting or exceeding the guest expectation for public area cleanliness and by assisting in the delivery of guest service. The Houseman must ensure guest satisfaction through public area cleanliness and attention to our guests needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

o This position is empowered to guarantee total guest satisfaction.
o Display hospitality and professionalism to our guests at all times.
o Take pride in representing Duke Hospitality professionally with our guests.
o Assure that all transactions with guests are handled in a legal, ethical manner.
o Comply with Company Standards of Service as outlined for Duke Hospitality.
o Project a favorable image of Duke Hospitality to the public at all times.
o Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
o Complete Departmental, Duke Hospitality, and Brand standards training as assigned.
o Maintains a clean and neat appearance at all times. A complete uniform (or business dress for non-uniformed associates) must be worn at all times in public areas, including name tag.
o Have a thorough knowledge of emergency procedures.
o Maintains equipment such as vacuum and cleaning equipment. Empties vacuum cleaner bag as necessary.
o Notifies supervisor when shortage of supplies is noticed.
o Remove trash and dirty linens from housekeeping carts.
o Insures that hotel public areas are within the standards of Duke and Brand Standards.
o Clean furniture, elevators, glass, planters, etc. in public areas such as lobby, pool and public restrooms.
o Sweep and vacuum floors, hallways and stairwells.
o Report maintenance problems and complete work repair orders.
o Spot clean walls, carpets, light fixtures, etc., store housekeeping carts at the end of the day.
o Pick up trash from parking lot and garden areas.
o Write maintenance orders as needed.
o Turn in articles left in rooms to management for "Lost and Found" handling following hotel procedures.
o Replenish storeroom supplies.
o Rotate linens in storerooms. Maintain shelf organization in the storerooms.
o Maintain safe working conditions and security within department and hotel.
o Follow all safety rules and procedures.
o Have a through knowledge of emergency procedures.
o Take corrective action where required to improve safety of work areas.
o Maintain security of keys and hotel as assigned.
o Deliver special request items such as cribs to guest rooms

Job Types: Full-time, Part-time

Pay: $11.00 - $12.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Work Location: In person