Field Service Engineer/Technician

Traveling 75% (National Travel)

• When not traveling, techs prep for upcoming projects and assist with upcoming custom builds/tests at the Rolling Meadows facility. (45-50 hours/week)
• Travel Bonuses of $50 per day
• Company credit card for all meals and travel expenses

Target Hourly Pay: $30-$45/hour (Depending on experience)

• Overtime pay X1.5 any hours over 40/week
• Will average 45-50 hours/week when not traveling, 50-60 payable hours when traveling

Job Duties:

• Troubleshoot mechanical and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status
• Resolve service requirements over the phone if possible
• Work with suppliers to resolve technical issues at customer sites
• Make recommendations to repair/replace only items that require repair/replacement
• Follow customer’s plant and safety regulations while at their facility
• Complete in detail a Service Report for the services provided in a timely manner
• Make follow-up calls with the customer to verify that the problem has been resolved or organize future calls should the need be required.
• Facilitate warranty/non-warranty claims with the customer
• Adhere to all health and safety rules and procedures
• Maintain International Standardization Organization (ISO) standards

Requirements:

• Minimum of 3 years of experience in a hands-on mechanical/electrical environment
• Ability to travel for weeks at a time, 75% maximum yearly travel.
• Must be able to work in a multi-disciplined engineering environment, often under pressure-filled conditions
• Must have experience in dealing with customers to resolve problems
• The ability to read drawings, reference manuals, and assembly systems instruction guides is essential
• Must have experience and be proficient with Microsoft Word and Excel
• Requires excellent interpersonal and commercial skills
• Must be eligible and able to travel domestically & internationally within 30 days from hire date, as this is an essential job function
• Ability to read, speak, write, & understand English