Hours:

40

Schedule: 

This position is hybrid and remote eligible for up to 40% of the time once fully trained. The office location for this position is at ESL Corporate Headquarters in Rochester, NY. Hours are Monday - Friday 8:00 a.m. - 5:00 p.m. Must remain flexible to meet current and future business needs. 

Pay:

Salary: $98,000 Pay Range: $86,642 - $109,227

Purpose: 

This position is accountable for the implementation and support of multiple financial systems and business processes of varying complexities. Outcomes are expected to be cost effective, create efficiencies and fully address business needs. Additionally, this position supports all aspects of the software development life cycle (requirements gathering through implementation.

Accountabilities: 

Implement solutions that address business needs.

• Collaborate with business users to analyze needs and develop clear, specific requirements.
• Develop a comprehensive set of technical tasks required to attain the objective. Work with the project manager to ensure that all identified tasks are accurately represented within the project plan.
• Specifically define and gain agreement to the size of the effort based upon a clear set of user requirements before moving into the design phase. Identify additions to scope that will necessitate adjustment to IT resources or timeline.
• Configure applications according to business specifications and requirements.
• Assist in the technical design, implementation, and documentation of solutions that are maintainable, comply with standards and meet user requirements.
• Fully test the technical and high level aspects of the solution. Work with the business users on acceptance testing of the solution.
• Implement solutions within agreed upon scope and timeline.
• Maintain awareness/develop competency in new technologies as they evolve.

Supports a strong partnership with internal business units and external vendors.

• Responsible for effective client interactions that meet or exceed internal service quality targets.
• Collaborate with vendors to address ESL business needs.
• Demonstrate excellent interpersonal, conflict resolution, negotiation, and communication skills.
• Act as the subject matter expert on projects to deliver timely and effective updates to various levels of management
• Provide accessibility to business unit clients.
• Provide support for products and/or applications within their business area of expertise.
• Provide support for products, services, and supporting business processes.
• Consult with business users to clarify technical issues and identify opportunities for future initiatives.
• Fully understand banking products, services, and supporting business processes and technologies

Ensures that the computing environment is stable and available as well as supports business units and customers at all times.

• Ensure reliable solutions that meet real time performance expectations and support uptime goals.
• Schedule changes in accordance with Change Management process and procedures.
• Proactively engage and work with peers in the resolution of production issues within immediate areas of expertise.
• Accept and provide knowledge transfer on systems that require business support.
• Work with vendors to address system issues.
• Provide 24X7 production support as needed.

Qualifications: 

• Bachelor's Degree in a technical field or 4 years of equivalent directly related experience that demonstrates use of advanced analytical skills
• Minimum 2 years of experience in supporting business aspects of application systems.
• Familiarity with all aspects of the Software Development Life Cycle including requirements gathering, design, implementation, testing, and support
•  Basic competency in relational database concepts and SQL
•  Basic understanding of banking products, services, and supporting business processes and technologies
•  Basic knowledge of application configuration and packaged software integration
•  Good analysis and design skills
•  Effective organization, communications, interpersonal, and team building skills
•  Ability to multitask and independently manage complex activities
•  Ability to follow a predetermined set of standards and process flow
• Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

We’re committed to diversity, equity, and inclusion. ESL recognizes the importance of a culture that embraces diversity and values individual differences. We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve. We welcome applications from people with diverse perspectives and backgrounds. We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work!

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