Job Summary:
The Service Advisor at Mercedes-Benz of Rochester is responsible for providing exceptional customer service and support to clients who require service and maintenance for their vehicles. This is a full-time individual contributor role in the Auto industry, based in Rochester, Minnesota.
Compensation & Benefits:
This is a full-time salary position with competitive compensation and benefits packages, including health insurance, dental and vision coverage, retirement plans, and paid time off.
Responsibilities:
- Greet and welcome customers as they arrive at the service department
- Consult with customers about their vehicle needs and concerns
- Schedule appointments for service and maintenance
- Provide accurate and detailed service estimates
- Communicate regularly with customers about the status of their vehicle
- Coordinate with technicians to ensure timely and efficient service
- Handle customer inquiries and complaints with professionalism and empathy
- Process payments for services rendered
- Maintain customer records and documentation
- Ensure a clean and organized service area
- Stay up-to-date on all Mercedes-Benz products and services
- Collaborate with other team members to provide excellent customer service and support
Requirements:
- High school diploma or equivalent
- Previous experience in customer service, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask and work in a fast-paced environment
- Proficient in using computers and various software programs
- Knowledge of Mercedes-Benz vehicles and products is a plus
- Ability to work flexible hours, including weekends and holidays
EEOC Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.