Proxy Live Solutions™ is looking for an Application Support Engineer to join our team full of passion to improve, monitor and maintain existing solutions in our production environment. Candidate will be able to dive into the world of GitOps, monitoring and alerting solutions and general support activities for Live Casino and Technology environment. Qualifications and Experience: Understanding on how to measure and monitor service performance in terms of availability, quality and overall health; Experience with monitoring services (Grafana, Prometheus, Loki, Elasticsearch, Kibana, Graylog); Basic Linux, Networking, API knowledge; Strong analytical and problem-solving skills, creativeness, honesty; Ability to communicate effectively; Ability to conduct autonomous and effective work process; Willingness to learn and grow with the company; Ability to work shifts (nights shifts included). Key Responsibilities: Incident Handling: Troubleshooting and investigation of incidents & problems on production environment; Communication with relevant teams to ensure timely handling of the incidents; Creating and maintaining incident reports with all the relevant details, timelines, analysis and actions. Logs Analysis: Log & metric analysis and assistance in investigations during incidents and requests from relevant teams; Collaboration with developers and engineers in servicing centralized log management solution. Monitoring & Alerting Configuration: Configuration of alert and monitoring systems & services; Actively monitoring production environment and ensuring monitoring works within required uptime. Support Activities: Ensure production environment is in the best possible state during shifts; Perform necessary actions by following preexisting guides to minimize problem impact on environments; Offer ideas to improve existing processes or create new ones, both procedural and technological. The team & ways we work: Start-up culture, allowing for creativity and trying new things; We work in self-organizing agile teams; Teams have all the support from infrastructure, business, technology and leadership; We’re open and transparent in decision making: everyone has a voice, new ideas are always welcome; Constant feedback and support to individuals; We value results over process and tools; We value team-work, so the best candidates are team-players ready to own their work from the start to the end. Benefits: Health insurance; Unlimited full access to Udemy and LinkedIn Learning resources; Trainings and conferences support; Free parking at Akropole; Business/Individual performance-based annual bonuses; Salary: Hourly rate in the range of 11 to 15 EUR Gross If you appreciate dynamic development and enjoy collaborating with enthusiastic and capable individuals, you'll find fulfilment in your career with us! Proxy Live Solutions™ was founded in December 2020 and is led by a collective of senior industry professionals with a proven history in live casino. With a vision to be the global innovator of choice for tailored live casino experiences, the management team set about building a new live casino studio from the ground up. Headquartered in Malta, with its IT hubs in Latvia, Poland and Estonia, Proxy Live Solutions™ operates state-of-the-art studios in Riga, Latvia, Bucharest, Romania, and Tbilisi, Georgia. Driven to deliver, Proxy Live Solutions™ is on a mission to bring its customers competitive, customizable and world-leading live casino content.