Job details 

Pay 

$15-17 an hour 

Job type 

Part-time 

Shift and schedule 

Afternoon-evening, some weekends 

Position Purpose 

The receptionist position at Bach to Rock pays $15-17 per hour paid bi-weekly. All employees have the option to take one free 30-minute music lesson per week. Opportunity for growth within this position. 

The role of the Receptionist is to greet customers in-person and answer phone calls. Describe Bach to Rock programs in detail and assist customers with enrollment. Give tours to new customers. The receptionist will also make calls to prospects and help book community events, parties, and camps. 

Essential Duties and Responsibilities 

Specific duties and responsibilities include the following, but the individual will also be expected to perform all the duties necessary which are customarily performed by a person holding this position. 

Receptionist Duties 

Administrative Functions 

• Responsible for making sales calls/texts/emails to grow student enrollment in private lessons, bands, and group classes.
• Provide excellent customer service to new and existing customers.
• Supervise the arrival and departure of students; greet and assist parents ensuring a safe and proper arrival and departure of students. 
• Find and schedule community events to prospect new customers.
• Collect prospect information at events. 
• If desired, teach music lessons, group classes, and bands.
• Other duties as assigned. 

Knowledge and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• A deep interest in music and music education 
• Customer Service experience is required 
• Experience in sales is required 
• Musical training beyond the amateur level in at least one instrument is preferred but not a requirement 
• Ability to interface successfully with the public 
• Strong interpersonal skills in order to facilitate good working relationships with faculty and staff and to interact with students and parents 
• Ability to work well with young people 
• Ability to communicate effectively with a diverse population 
• Ability to be an efficient problem-solver 
• Effective time management and organizational skills 
• Ability to operate basic office equipment, i.e. telephones, photocopiers and computers 
• Adaptable to changes in the workplace 
• Ability to work both independently and as a team player 
• Ability to use all relevant computer software (Microsoft Office, etc.) proficiently 
• Ability to learn and utilize B2R’s specialized systems 
• Successful completion of post-offer background check 

Education and Work Experience and/or Licensure 

• Must have a high school diploma or GED 
• Must have customer service and sales experience 
• Record-keeping and time-tracking experience a plus 
• Administrative experience is preferred 

Language Skills 

• Must be proficient in English speaking and writing skills. 

Physical Demands 

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of his/her job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to work full-time with some extended hours from time to time; Must be available to work during the company’s normal business hours. 
• Ability to sit, stand, walk, travel up and down stairs, crouch, stoop and reach. 
• Ability to pick up at least 45 lbs. 
• Ability to lift and move the equipment typically associated with B2R’s day-to-day operation, e.g., amplifiers, keyboards, recording equipment, light furniture, etc. 

Work Environment 

The work environment characteristics listed here are representative of those an employee encounters while performing the essential functions of the job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Reception area 
• Music classrooms, Performing Space 
• Band room and recording studio 

The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. Bach to Rock reserves the right to modify this job description in its sole discretion.