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Audio Visual Support Specialist
McCann Systems Ridgefield, CT
$64k-82k (estimate)
Full Time | IT Outsourcing & Consulting 2 Weeks Ago
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McCann Systems is Hiring an Audio Visual Support Specialist Near Ridgefield, CT

Job DescriptionWe are seeking an Audio Visual Support Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
  • Planning and support of client meetings and events
  • Event Support and Operation skills are a must
  • Knowledge of live audio production and utilization of a digital mixer and video switcher is preferred
  • Provide “white glove” treatment to end users
  • Assist with installations if needed/required
  • Assist with scheduling, and coordination of client activities, meeting, events, and AV installations to ensure planning and support is flawless
  • Provide AV support for local, and remote offsite meetings including occasional travel
  • Set up and manage all audio & visual equipment, providing maintenance and recommendations for replacements for in-house equipment to the client and company
  • Proactively perform preventative maintenance to resolve problems or identify resolution to appropriate vendors or manufacturers
  • Troubleshoot and rectify critical AV System failures that affect end users
  • Run with company meetings/functions that require the use of installed or mobile AV infrastructure
  • Interact with McCann Systems Help Desk ticketing system to respond to end-user requests
  • Gathering of data from support procedures, customer ticketing system, and other sources to provide data for generation of monthly or quarterly service reporting to Customer
  • Ensure all conferencing spaces are presentable for use
Qualifications:
  • Experience in a service-related industry
  • Basic knowledge of audio-visual equipment
  • Proficient with MS Office Suite (MS Word, Excel, Outlook)
  • Understanding and knowledge of AV practices and procedures, as well as event set-up, staging, and strike
  • Hard and soft video conferencing experience including operation, call set-up and equipment troubleshooting
  • Cabling, termination, and testing knowledge
  • Ability to understand AV System design and signal flow
  • Ability to use AV control systems to start and run meetings
  • Clear and positive communication skills and an accommodating attitude is required
Company DescriptionMcCann Systems is an audiovisual leader with regional offices nationwide. A visionary in raising the bar for corporate audiovisual solutions and is instrumental in assisting companies of all sizes. Our partner clients range from members of the Fortune 500 and Global 500 to various entertainment industries. We create customized audio-visual environments and solutions to effectively accommodate and communicate ideas, systems, and partnerships.
McCann Systems is an audiovisual leader with regional offices nationwide. A visionary in raising the bar for corporate audiovisual solutions and is instrumental in assisting companies of all sizes. Our partner clients range from members of the Fortune 500 and Global 500 to various entertainment industries. We create customized audio-visual environments and solutions to effectively accommodate and communicate ideas, systems, and partnerships.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$64k-82k (estimate)

POST DATE

06/01/2024

EXPIRATION DATE

07/31/2024

WEBSITE

mccannsystems.com

HEADQUARTERS

EDISON, NJ

SIZE

100 - 200

FOUNDED

1998

CEO

FRANK MCCANN

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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About McCann Systems

McCann Systems was established to design, integrate, and elevate innovative communications solutions for companies worldwide. From corporate collaboration to award-winning digital signage installations, McCann Systems environments can be found in every major industry and across three continents. In-house AVIXA CTS experts create a strong national footprint with global reach, spanning North America and into Europe and Asia.

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