Overview:

We are seeking a Front Office Manager to join our team in providing exceptional guest experiences at the Holiday Inn Express Richmond-Midtown. The ideal candidate will have a strong background in hospitality and possess excellent customer service skills.

Responsibilities:

- Oversee all front desk operations and ensure efficient guest check-in and check-out processes
- Manage guest relations and address any issues or concerns promptly and professionally
- Train, supervise, and support front desk staff to deliver outstanding customer service
- Maintain a welcoming atmosphere in the lobby area for guests
- Handle reservations, cancellations, and inquiries with accuracy and attention to detail
- Utilize multilingual skills to assist international guests as needed
- Ensure phone etiquette standards are met when handling incoming calls
- Collaborate with other departments to coordinate guest services effectively

Skills:

- Proven experience in a hotel front desk role
- Exceptional customer service and interpersonal skills
- Proficiency in hospitality software systems for reservations and check-ins
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong communication skills with fluency in multiple languages preferred
- Knowledge of guest service principles and practices

This position offers the opportunity to be part of a dynamic team dedicated to providing top-notch service to our guests. If you have a passion for hospitality and enjoy working in a diverse environment, we encourage you to apply for this exciting Front Office Manager position.

Job Type: Full-time

Pay: $38,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• On call
• Overnight shift
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Work Location: In person