PURPOSE:

The Patient Coordinator’s (PC) primary responsibility is to contribute to the success of the practice by ensuring that patients are the number one priority from the time they enter the practice until the time they leave. PCs contribute to the practice’s success by creating and maintaining positive relationships with patients as well as by knowing and understanding the business aspects necessary to provide patients with the best experience possible.

RESPONSIBILITIES:

• Coordinate patient scheduling and flow throughout the day by providing accurate route slips and pulling files of scheduled patients including most recent health history and insurance info; print route slip for any same-day additions to the schedule; notify providers of changes to the schedule; notify clinical staff of arrivals and needs; schedule appointments in accordance with guidelines; follow and track appointments due to no-shows, cancellations and late arrivals; call scheduled patients to confirm appointments; monitor schedule to anticipate roadblocks and potential conflicts.

• Handle and/or direct patient questions and complaints; know when to escalate and forward to the Office Leader or management.

• Greet patients and answer phones “with a smile”; communicate with patients in a courteous manner and help them according to their needs.

• Make every effort to offer a new patient appointment on the same day as the call, or speak with a provider to find the best time to see the patient.

• Enter all patient (new and existing) information into the computer software system accurately, ensuring that we have the most updated information on file for each patient, including personal information and marketing referral sources.

• Record all charges and payments to patient accounts.

• Follow payment policy by collecting payment from patients at the time of service.

• Prepare daily reports and insurance deposits and deliver them to the bank.

• Contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely.

• E-file or mail all insurance claims daily and monitor insurance aging reports.

• Respond to all voicemails at the beginning of every day and after lunch and make any changes necessary.

• Prepare and participate in daily huddles to ensure that each day flows smoothly.

• Open and close practice for business according to company procedures.

• Ensure that reception, front desk, office, bathroom, and waiting room areas are clean and organized.

• Maintain HIPAA compliance.

• Follow the required OSHA safety procedures.

• Other duties as assigned.

Job Types: Full-time, Part-time

Pay: $12.00 - $16.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Dental office

Schedule:

• Monday to Friday

Experience:

• Customer service: 3 years (Preferred)
• Dental: 1 year (Preferred)
• Computer skills: 4 years (Preferred)

Work Location: In person