Job Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an exciting opportunity to work in the hospitality industry and contribute to the success of our hotel.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out of the hotel efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Conduct night audit procedures to ensure accurate financial reporting
- Maintain cleanliness and organization at the front desk area
- Operate phone systems and handle incoming calls with proper phone etiquette
- Collaborate with other hotel departments to ensure guest satisfaction
- skills are a plus, as you may need to assist international guests

Requirements:
- Previous experience in hospitality or customer service is preferred
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Proficient computer skills, including knowledge of hotel management software
- Bilingual proficiency is advantageous

We offer competitive pay rates and provide training opportunities for career development within the hospitality industry. If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced environment, we would love to hear from you.

Note: All positions must be paid, including internship positions.

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Work Location: In person