Nexen Tire America offers the following benefits:

* Medical/dental/vision coverage is AMAZING for our employee-only coverage. NO monthly premiums. NO deductibles. Starts on hire date.

* 11 paid holidays, including a floating holiday to be used whenever you want.

* $50 birthday gift card

* Once-a-month employee lunch provided by Nexen

* Free set of tires after 1 year of service and then every 2 years thereafter

* AMAZING, fun staff who believe it's just as important to have fun as it is to work.

Position Title: Client Care Supervisor

Department: Customer Service

Non-Exempt

Supervisor: Customer Service Manager

Position Overview:

A Client Care Supervisor's job entails selling or introducing new company tire products or services to established clients. The customers communicate with a Client Care Supervisor to request for orders, quotations, and lead times by fax, telephone, or email. The primary duty involves tracking and following up on the leads, the organization generates based on web marketing. A Client Care Supervisor handles the project execution actions and overall coordination between Logistics and Outside Sales department while overseeing the Client Care Specialists.

Essential Duties and Responsibilities:

• Developing and accomplishing a region lead generation plan, meeting or exceeding monthly or annual targets.
• Identifying decision makers amongst the targeted tire leads in order to start sales process.
• Cooperating with the Director of Customer Service to determine essential strategic approaches for sales.
• Maintaining and expanding the database of prospects of the organization.
• Outbound and inbound account management.
• Supporting the reseller communication channel throughout the sales interval.
• Attending sales group meetings concerning sales targets or forecasts, reporting on market situation w/ Regional Sales Directors, as needed.
• Handling cancellations or changes in sales order and communicating the changes with the related departments.
• Collating and consolidating report on monthly sales performance per sales personnel, per product, per region or office, and per industry.
• Emphasizing service or product features and benefits, discussing credit terms, quoting prices, and preparing sales order reports or forms.
• Capturing of accurate and complete information from customers
• Managing team

Qualifications/Competencies/Position Requirements:

• Able to work in fast-paced, self-directed entrepreneurial environment.
• Exceptional verbal and written communication skills.
• Excellent telephone sales personality skills.
• Should be expert in CRM software solutions.
• Excellent time management skills.
• Highly energetic and self-starter.
• Decision-making, problem resolution and creative thinking skills.
• Able to multi-task the activities with shifting priorities.
• Should be honest, assertive and systematic.
• Computer literate with knowledge of all Microsoft Office applications, especially Excel and Power Point, etc., Excellent Excel skills
• Spanish Speaking (required)

Education and Experience:

• 2 years minimum experience in Customer Service or Sales related position preferred
• Effective interpersonal and proven customer service skills
• Strong ability to communicate effectively both in writing and orally
• Good marketing, persuasion, and problem-solving skills
• Proven time management, organization, and time management skills, as well as exceptional ability to work effective within a team setting
• Ability to display professionalism, maintain quality focus, and pay attention to detail
• Strong ability to work with computers and the necessary applications, including Microsoft Excel, Word, etc.
• Technical knowledge of tire production and repair technology is a must

Working Hours:

Monday through Friday 9:00am – 6:00pm this includes a 1 hour lunch break

Working Environment:

Work is performed in a professional office environment

Tools and Equipment Used:

Desktop computer, e-mail, copier, fax, phone, and other standard office equipment

Candidacy contingent on background check

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person