Company Summary

CommunityWFM (formerly WFMSG) was founded in 2005 by a team of industry-leading workforce management consultants. Today, CommunityWFM provides a modern and simplified approach to forecasting and scheduling contact center agents through two product versions, Enterprise and Essentials. CommunityWFM is a trusted partner to some of the most recognized organizations across healthcare, insurance, financial services, retail, and technology.

Position Summary

CommunityWFM is seeking a highly motivated, talented, and detail-oriented Quality Assurance Analyst/Automation Engineer. This person will be responsible for designing, creating, executing, documenting/reporting, and maintaining test plans, automated test scripts, and performing manual tests of CommunityWFM web and mobile applications and features.

Responsibilities

• Collaborate with the engineering team to ensure the product requirements and designs are translated into relevant test cases and automated scripts.
• Create detailed test cases, test scripts, and test data based on requirements, functional specs, and working with the applications and features.
• Execute manual test cases and automated scripts.
• Identify and report root causes for software defects and eventually provide resolution suggestions.
• Define, implement, and maintain efficient test environments, procedures, and processes.
• Work with professional services and support teams on troubleshooting, reproducing, and documenting defects reported by our clients.

Requirements

• Bachelor's degree in Computer Science/Software Engineering.
• 5 years of relevant experience in software testing and Quality Assurance of web-based applications (server/client architecture, web applications, mobile applications, backend/database testing, UX testing, performance testing, load/scalability testing, API testing, smoke/functional/regression testing).
• 3 years’ experience with testing automation tools such as Selenium, Azure DevOps, WinRunner, Quick Test Pro, or Test Director.

• 3 years of hands-on experience in C#, Object Oriented Programming, Micro Services, Cloud Native, DevOps, and Test-Driven Development.
• Excellent communication and presentation abilities.
• Excellent people skills, business acumen, and an exemplary work ethic.
• Ability to plan, organize, prioritize, and meet deadlines in a rapidly changing environment.
• Strong Analytical skills to understand complex business logic and calculations.
• Work effectively in a distributed agile software development team as well as ability to work independently.
• Strong skills in analysis, design, test planning, and execution of testing for client/server, web-based applications.
• Strong knowledge of and experience with relational databases (Microsoft SQL Server, Oracle, MySQL, PostgreSQL, etc)
• Experience supporting and troubleshooting enterprise software, with an emphasis on web applications.

• Familiarity with common Windows based web application technologies and troubleshooting tools (Windows Server, IIS, Web browser dev tools, Fiddler, Wireshark, Postman, SQL Profiler, etc).

• Knowledge of the workforce management industry, including data collection and analysis, forecasting, scheduling, and reporting.

• Experience working with cloud deployments using AWS or Azure is a plus.
• Experience working with CI/CD tools like Azure DevOps is a plus.
• Flexibility and willingness to work additional hours and/or weekends as needed.

Benefits

Happy and engaged team members are crucial to our success! We strive to provide an environment that fosters learning and advancement with a conscientious effort to provide a positive work-life balance. We currently offer the following benefits and continually review and revamp our benefit programs based on employee feedback.

• Competitive Salary
• 100% Company Paid top tier Medical, Dental and Vision benefits for you and your dependents.
• 100% Company Paid Life, AD&D, Short-Term Disability and Long-Term Disability Insurance
• Automatic 3% Safe Harbor 401k Contribution
• Generous PTO Policy
• Eligible for 17 Paid Holidays
• Continuing Education Reimbursement
• Home Office Stipend
• Eligible for Annual Bonus
• Hybrid WFH/In Office Environment