Under the direct supervisionof the Management Information Systems (MIS) Coordinator, develops, documents, and maintains application software for the County Department of Job and Family Services. Assists with managing all agency computer and network systems. Installs, maintains, and troubleshoots county and state-owned hardware, software, and phones to ensure a productive computing environment for all County JFS staff.

ESSENTIAL JOB FUNCTIONS:

• Creates, tests, debugs and documents application programs designed around the specific needs and requests of clients. Organizes and evaluates data and forms to insure accuracy and completeness.
• Utilizing the System Development Life Cycle (SDLC), assists in the design, preparation, testing, implementation and training phases of projects as requested or assigned.
• Provides accurate, quality analyses of new program applications. Consults with management to determine goals and objectives and talks with clients to determine their needs and clarify program objectives.
• Develops specifications, identifies inputs and formats the output to meet user?s needs. Creates and customizes application programs designed around the specific requests of clients.
• Prepares reports on solutions. Writes documentation to describe development, logic, coding and corrections. Creates instruction manuals and/or help screens describing installation and operating procedures.
• Coordinates user testing and provides training on program applications. Creates networks of application users within or across the organization
• Maintains programs and performs necessary upgrades. Accountable for handling client maintenance requests to update, repair, modify and/or expand existing applications. Applies knowledge effectively to research, troubleshoot and resolve production support issues. Maintains documentation as necessary for operational and security audits.
• Keeps current in areas of responsibility by attending skill development conferences, seminars, or State-sponsored programs related to Federal, State laws, rules, and regulations.
• Demonstrate regular and predictable attendance.
• Operate a motor vehicle as needed to perform the essential functions.

NON-ESSENTIAL JOB FUNCTIONS:

• May assist in training new employees.
• Perform other related job functions as needed.
• May organize or participate in child/elder workshops.
• Make speeches to general public and social services agencies.

JOB REQUIREMENTS:

Systems

• Ability to operate computers for data input and retrieval; proficiency in Microsoft Windows, Microsoft Office 365, Microsoft Power Apps, Microsoft Power Automate, Microsoft Power BI, SharePoint Online, SQL Databases ,Web application Tools, web browser (Microsoft Edge, Internet Explorer and Google Chrome), knowledge of CRIS-E, OIES, SACWIS, ODAPS, OWCMS, SETS, CFIS, MUNIS, MITS, BUY-IN, CCIDS, OCLQS, Time Force, and other systems as required by program area responsibility.

Equipment

• Incumbent operates equipment such as, but not limited to, the following: personal computer, printer, calculator, multi-functional copier, fax machine, shredder, cell phone, camera, and children?s car seats.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies in the position:

• Adherence to Agency Policies ? Adhere to the rules of the agency (i.e. take breaks/lunches when scheduled, clock in/out appropriately, conform to dress code policy).
• Attendance & Punctuality ? Is consistently at work and on time; Arrive at meetings and appointments on time.
• Attitude & Demeanor ? Exhibit a positive and supportive attitude, open and receptive to constructive feedback and direction, exhibit patience and ability to control and regulate emotions.
• Communication Skills ? Communicate clearly and informatively using multiple methods and forms of media. Present numerical data effectively.
• Customer Service ? Manage difficult or emotional customer situations. Respond promptly and effectively to customer needs. Solicit customer feedback to improve service.
• Ethics ? Treat people with respect. Keep commitments. Maintain confidentiality. Uphold organizational values. Work with integrity and maintain high standards of integrity.
• Independent Decision Making ? Make correct decisions and stand behind decisions.
• Initiative ? Volunteer readily. Undertake self-development activities. Seek increased responsibilities. Take independent actions and calculate risks. Look for and take advantage of opportunities. Ask for and offer help when needed.
• Interpersonal Skills ? Focus on solving conflict, not blaming. Listen to others without interrupting. Keep emotions under control and use reason when dealing with emotional topics. Remain open to others? ideas and try new things.
• Professionalism ? Approach others in a tactful manner. React well under pressure. Treat others with respect and consideration regardless of their status or position. Accept responsibility for own actions. Follow through on commitments; exercise common sense and good judgment about his/her appearance.
• Teamwork ? Balance team and individual responsibilities to help accomplish work goals. Exhibit objectivity and openness to others? views. Give and welcome feedback. Contribute to building a positive team spirit. Put success of team above own interests. Able to build morale and group commitments to goals and objectives. Support everyone?s efforts to succeed.
• Time Management ? Demonstrate the ability to prioritize assignments & effectively schedule time. Complete assignments on time, generate work in an allotted time, and complete work in an accurate and thorough manner.

DIFFICULTY OF WORK:

• Work consists of varied, non-standardized tasks requiring the knowledge of established policies, rules, procedures, and laws.

RESPONSIBILITY:

• Supervisor provides general guidance allowing for the planning of procedures and methods to attain objectives. Errors in work may cause inaccuracies in reports or records resulting in affecting the work of others and affecting the safety and protection of children and elderly.

PERSONAL WORK RELATIONSHIPS:

• Incumbent has contacts with co-workers, other County employees, general public, law enforcement, court authorities, community agencies and schools. The purpose of these contacts is to coordinate departmental efforts and with other County departments and outside entities to help provide a safe environment and protective services for children and the elderly.

PHYSICAL EFFORT AND WORK ENVIRONMENT:

Physical Requirements

• Incumbent performs active work that may require lifting to fifty (50) pounds occasionally. Ability to operate a motor vehicle.

Physical Activity

• Incumbent performs the following physical activities: walking, standing, kneeling, crawling, bending, twisting, reaching above shoulders, reaching below knees, talking, hearing, driving and repetitive motions.

Visual Activity

• Incumbent performs work where the seeing job is close to the eyes and far away. Peripheral and depth perception are also necessary; Ability to drive at night.

Job Location

• Incumbent primarily works in an office environment with no exposure to adverse environmental conditions but frequently travels to locations with possible adverse environmental conditions.