Job Description

The Director of Risk Management is responsible for the leadership, innovation, governance, and management necessary to identify, evaluate, mitigate, and monitor all of the company’s operational and risk management exposures, strategies and the related risk financing strategies. This role will set the strategic risk management vision, and is charged with delivering that strategy companywide using technical expertise, leadership skills, networks of internal and external alliances, and business skills for the company's Team Members, locations, and fleet vehicles. This role will manage our annual insurance renewals, develop strategies to manage our self-retained liability/self-insurance and help manage department budgeting and risk finance. This role will lead our claims management, settlements, and mitigation efforts related to property and casualty claims. 

This position utilizes, applies, and implements a variety of enterprise-wide Risk Management tools, practices, and policies to analyze and report on risks, and to manage risks according to the corporate risk management framework. This position will oversee management and be an officer of our captive insurance company. This role will be a leader on our AP (Asset Protection) and EHS (Environmental, Health and Safety) leadership team. This position reports to our SVP of AP, EHS, Risk Management and Sustainability.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Leads, oversees, and monitors all operational risk management activities of the organization including but not limited to risk finance strategies, insurance, captive, alternative risk transfers & financing, claims management, business continuity planning, actuarial services, litigation management along with the effective management of related external partners such as but not limited to insurance carriers (national & international), brokers, third party claims administrators, actuaries, attorneys, governmental agencies, and other related vendors.

• Sets and manages department annual budget in excess of $100M in addition to approximately $100M in reserves. Set annual allocation to our field locations of $55-70M annually. 

• Ensures the organization's risk management policies and strategies are in compliance with applicable regulations, and strategic imperatives of the organization.

• Monitors, analyzes, consults, and reports on risks with the company's business unit owners/operations and provides key inputs into the company's enterprise risk committee and ensures alignment with organizational objectives and proactively seeks ways to optimize risks in the organization as a competitive business advantage.

• Manages the insurance carriers and the broker network to structure comprehensive and competitively priced insurance program, bidding the business out to insurers, as required.

• Manages our TPAs (third party administrators) and workers compensation medical service providers. 

• Ensure that the Company's non-US assets and exposures are properly covered and insured as needed and fully integrated into the Company's risk financing program.

• Manages HPR (highly protected risk) consulting services including design reviews, recommendations, and surveys in conjunction with business units.

• Designs, implements, and manages various claims, litigation, and settlement strategies along with setting and assigning reserve authorization and cost recovery processes.

• Develops, documents and implements standard systems, policies and procedures for the identification, collection and analysis of risk management related data.

• Negotiates directly with a wide range of internal partners and externally with customers, service providers, vendors, attorneys, mediators/judges, adjusters, landlords, lenders, underwriters, and executives, brokers, including international insurance carriers & brokers, and consultants in order to achieve favorable outcomes for the company.

• Directly assists and works closely with the ERM (Enterprise Risk Management) Team in the development, communication, and implementation of the company's Crisis Management programs and Business Continuity Programs

• Provides due diligence and integration support for the Company's mergers, acquisition and divestiture activities

• Experience actively managing claims, settlements, mediations, and subrogation processes

• Communicates and negotiates with vendors, landlords, and other third parties regarding insurance and indemnification provisions in leases, contracts, and Master Service Agreements. Works closely with our Contracts and Procurement teams.

• Maintain and responsible for SOX compliance for the Risk Management Department.

• Works closely with our AP EHS corporate and field teams to reduce risk and manage our risk appropriately

• Actively involved with our hurricane and disaster preparedness and response team

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience in product liability management programs, regulations, and standards related to product safety, product instructions and warnings, and product liability claims and recall management.

• Expertise and experience in leading the management of customer claims, large multi-location liability, product liability &/or recall, and property related claims to ensure the prompt recovery and mitigation of financial and human losses.

• Expertise in the evaluation, selection, and monitoring various alternative risk financing/insurance programs including knowledge of captives and other non-traditional alternative risk strategies.

• Strong expertise in fleet safety management principles, programs, regulations, and standards in regard to driver safety, supervisions, communications, and vehicle safety.

• Candidate must have knowledge of finance and accounting with familiarity of methods for allocating insurance costs.

• Demonstrated skills and expertise in implementing effective safety programs for a multi-location & state operation design to prevent and reduce Team Member and Customer claims as well meet state and federal regulatory compliance.

• Strong claims management experience with a proven track record of delivering results including litigation management.

• Broad knowledge of computer applications in order to prepare analyses of insurance data.

• Exhibit business process knowledge, possesses a broad based operational perspective and provides solutions for non-insurance related business risk issues.

• Highly developed communication and interpersonal skills, including superior negotiation skills internally and externally and an ability to communicate at all levels of the organization and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Excellent project management skills and ability to drive performance from all areas within the company.

• Experience in managing occupational safety and health programs, regulations, and standards.

• Experience in reviewing, editing, and recommending changes to contractual agreements and leases.

• In regards to risk transfer, indemnification, insurance requirements, and other related strategies.

• Experience with insourcing / inhouse claims management

EDUCATION AND/OR EXPERIENCE

• BA/BS required; CPCU or MBA preferred and/or ARM (Associate in Risk Management), CSP (Certified Safety Professional), AIC (Associate in Claims) or other related designations.

• 15 or more years of experience in corporate risk management; or equivalent combination of education and experience.

• Legal experience, paralegal experience and/or a law degree is also considered as experience.

TRAVEL AND LOCATION

• Ability to travel 25%-35% of the time. Examples of travel include brokerage meetings, insurance meetings, settlements, mediations, and occasional field travel to stores and distribution centers.

• Role will be part of a Hybrid work arrangement based in our Raleigh, NC Headquarters

SUPERVISORY RESPONSIBILITIES

This position supervises a team of managers, analysts, specialist and/or coordinators.

CERTIFICATES, LICENSES, REGISTRATIONS

At least one or more of the following designations are preferred since these designations show a higher level of expertise and professional development:

• CPCU Chartered Property Casualty Underwriter

• ARM Associate in Risk Management

• CRM Certified Risk Manager

• AIC Associate in Claims Management

• ALCM Associate in Loss Control Management

• CSP Certified Safety Professional

• ASP Associate Safety Professional

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