Responsibilities as Application Support Engineer:

• Perform root cause analysis
• Processing and tracking incidents and issues concerning software development
• Participating in the quality assurance process for new software releases
• Monitoring of our customer systems
• Willingness to travel both nationally and internationally

• Provide responsive support service within contracted service level agreement (SLA)

• Provide exceptional support for retail POS and transaction applications
• Proactively identify issues that might need to be addressed by management and or product development
• Document cases in our JIRA ticket management system
• Learn applications and technical architecture
• Follow up on open issues with customers and management

Required Skills and Experience for Application Support Engineer:

• 7 years of working experience with Systems Software Support
• Point of Sale software and hardware experience is a hugh plus
• Experience with Oracle/MS SQL/HANA and Clustering.
• Experience with Tomcat/Netweaver.
• Experience in virtualization
• Extensive experience in the administration of Windows and Linux
• Bachelor's degree in technology related field highly preferred
• Ability to demonstrate customer service skills to be able to solve customer service issues, both technical and account level
• Excellent analytical, problem solving, multi-tasking skills; work independently or as part of a team
• Ability to navigate and troubleshoot in ticketing systems, bug submission and other support systems procedures
• Superior oral and written communication skills
• Self-motivated and goal-orientated
• Ability to maintain composure in critical situations and communicate clearly with both internal and external customers