Nature and Scope

RHC Patient Access Representative provides customer-service coverage in the front office of Plumas Rural Health Centers and the offices of Greenville and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Supervisor, this position performs imperative duties, including but not limited to registration, insurance verification, telephone coverage, data entry, documentation, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Plumas District Hospital’s financial solvency.

Location

We are located 1065 Bucks Lake Rd Quincy, CA 95971 and 176 Hot Springs Rd, Greenville, CA 95947. You will be traveling between both offices.

Compensation

Compensation Philosophy: We have 6 pay increments on our clinical pay scales to compensate successful candidate for 6 years of relevant experience

Compensation Range: $17.11 - $21.84 / hour 

Job Status / Shift Information

Part-time and weekdays. Monday, Wednesday, and Friday: Indian Valley Medical Clinic in Greenville, CA Tuesday and Thursday: Rural Health Clinics in Quincy, CA

Qualifications

Education

High School Diploma or GED required. Two years’ experience in a health care environment preferred.

Experience

At least 1-3 years of customer service preferred. At least, 1-2 years of experience in a healthcare environment preferred. Experience with database software applications desired. 

Knowledge, Skills, and Abilities

Data entry and the ability to type a minimum of 25 words per minute Microsoft Excel/Word and good mathematical, reading and writing skills required. Superb customer service, teamwork, and conflict resolution skills. Excellent written and oral communication skills are required. Must be able to work with minimal supervision.Efficient time management skills and ability to multi-task. Strong understanding and comfort level with computer systems. 

Must meet physical requirements as stated on job description addendum

Responsibilities

• Promptly fields and/or directs incoming calls, responds to patient and/or staff inquiries, and initiates patient triage, when necessary
• Completely and accurately documents all patient interactions (phone calls, etc) in the patient’s electronic medical record, including caller’s name, patient’s name if different from caller, call back phone number and a brief message explaining the reason for the call.
• Ensures all registration and admission forms are ready for patients to complete upon arrival for service.
• Practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion.
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software tools, to assure payment for all authorized services.

Benefits / Perks

• Inclusive and connected work environment
• Excellent Medical, Pharmacy, Dental, and Vision Plans
• Competitive Compensation and Considerable Paid Time Off
• Retirement Plans with 3% company contribution
• Discounted memberships with Sierra Saver/ Flight Care
• Paid days for continuing education, bereavement and jury duty
• And more! Visit https://www.pdh.org/careers/employee-benefits to review more details on current options available

Why Plumas District Hospital

Work in a setting with rugged canyons, crystal clear lakes, grassy meadows, trout-filled streams, fresh pine forests, and brilliant star-filled skies. This is your chance to provide compassionate care with exceptional customer service at Plumas District Hospital. With a diverse population with people from all walks of life, PDH team members provide the residents of Quincy and the surrounding area with essential health care services that are vital to this small mountain community. PDH is located in Quincy, California which is the largest community in Plumas County and has a population of 5,000 residents. Quincy is nestled against the Western slope of the Sierra Nevada mountain range and tucked in at the edge of the lush American Valley. Chico, California is 80 miles west and Reno, Nevada is 80 miles east of Quincy. Join a medical team that puts community first. Click this link https://www.pdh.org/ to learn more about PDH providers, services, and surrounding community today!

Contact Information

Recruiter Name: Nicholas Clawson

Department Phone: 530-283-7169

Department Email: nclawson@pdh.org

Department Location: 1065 Bucks Lake Road Quincy, California 95971