FOREST VILLAS HOTEL

Café Lead Supervisor – Job Description and Duties

Responsibilities are as follows:

 Behaves and acts in an exemplary fashion, embodying the brand mindset

 Supervise the team of Food and Beverage Department, helping them improve their

skills and providing support for career development

 Improves sales, the quality of service and promotion of services in compliance with

hygiene and security standards

 Conveys the hotel image through his/her attitude, professionalism and

involvement in the field

 Ensures that all products served to guests conform to standard and are of good

quality and proper dates

 Helps the hotel meet its targets

 Provides information for guests within his/her field of competence or directs them to

the right person

 Remains polite and courteous at all times whatever customers may request

 Handling any complaints concerning food or beverage immediately and sensibly,

and keeps the manager informed.

The supervisor’s role is to make sure that guests food and beverage expectations are

being met or exceeded. They supervise all of the issues related to a patrons dining

experience, like quality control, staff management, health and safety regulations.

 Oversee the bar, Cafe and events and functions.

 Works the Café shift 2-3 times per week.

 Inventory and ordering shift 1 time per week.

 Works the pm bar 2 times per week.

 Help create the Tapas menu and initiate program for Spring.

 Does all food & beverage ordering after approval of manager.

 Help integrate a POS system to increase staff productivity.

 Monitor quality control specifications, marketing, mass communications, quality

assurance and HACCP guidelines for the food and nutrition department.

 Conduct daily/weekly inventory and stocking practices.

 Maintain accurate paperwork and inventory.

 Create a process, which promote continuity for timely and accurate vendor ordering

procedures.

 Participate in interviewing and hiring all FOH staff and service training.

 Create a training program for all FOH on knowledge of steps of service, wine and

culinary knowledge.

 Help develop new menu items.

 Assist with creating and initiating evening food program.

 Conduct good standards for guest and emergency request when necessary for the

entire hotel.

 Skill in resolving customer concerns, consistently demonstrating professional

communication skills and ability to promote positive public relations.

Job Type: Full-time

Pay: $14.75 - $16.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid sick time

Restaurant type:

• Café

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

License/Certification:

• Food Handler Certification (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person