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Windstream
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Customer service technician
Windstream Poteau, OK
$38k-49k (estimate)
Full Time 3 Months Ago
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Windstream is Hiring a Customer service technician Near Poteau, OK

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.

Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

About the Role :

Windstream’s team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States.

Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

What You’ll Do :

Install and repair residential and business communications services including telephone, internet, and video. Train and work with tools and test equipment to provide service of multiple different technologies and network designs.

Recommend products and services that resolve their communications needs. Work in both buried and aerial plant requiring pole climbing and ladder skills.

Safely operate and maintain clean and organized company service vehicle. Work in both inside and outside environments. Complete necessary safety training and follow safety standards and regulations.

You will report to the Manager of Local Operations.

Do You Have?

Basic technology and math skills. Valid driver’s license and safe driving record. Ability to distinguish colors in use of color-coded cable.

Ability to use equipment with maximum load capacity of 275lbs. Ability to lift up to 50lbs, capable of working aloft. Ability to successfully complete required safety training.

Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. Ability to respond to after hour callouts.

High School Degree or GED equivalent. Even Better :

Customer service or sale experience. Certifications or training directly related to the position. Two-year technical degree in computers or electronics, or the equivalent in work experience.

Notice to Internal Applicants : While Windstream will always select the most qualified applicant, internal applicants currently employed by Windstream as a CST II will retain the CST II job title if selected and transfer offer is extended.

If you have questions, please consult with the recruiter assigned to this requisition.

Minimum Qualifications :

Education : High School Diploma or equivalent Certification / License : Must maintain a valid driver’s license and a safe driving record Compliance with Weight Restrictions / Safe Load Limits for Equipment and Ladders

This is a safety sensitive position.

Physical Tasks Standing Continuously : 67-100% Walking Continuously : 67 100% Sitting Occasionally : 0-33%

Driving - Car : Occasionally : 0-33% Van : Continuously : 67-100% CMV : Occasionally : 0-33% Climbing : Continuously : 67-100% Bending : Continuously : 67-100% Crouching : Continuously : 67-100% Pushing-Pulling : Continuously : 67-100% Carrying : Continuously : 67-100% Reaching Above Head : Continuously : 67-100% Lifting-Lowering >

1-15 lbs : Continuously : 67-100% >

15-30 lbs : Continuously : 67-100% >

30 lbs : Continuously : 67-100%

Repetitive Hand Action : >

Medium Dexterity : Continuously : 67-100% >

Fine Manipulating : Continuously : 67-100% Operate Foot Control : Occasionally : 0-33%

Audio Visual Needs - Hearing : Continuously : 67-100% Near Vision : Continuously : 67-100% Far Vision : Continuously : 67-100% Peripheral Vision : Continuously : 67-100% Depth Perception : Occasionally : 0-33% Color Discrimination : 34 66%

Exposures to : Cold : Frequently : 34-66%, Heat : Frequently : 34-66%, Dampness : Occasionally : 0-33%, Heights : Occasionally : 0-33%, Vibration : Occasionally : 0-33%, Skin Irritants : Occasionally : 0-33%, Lung Irritants : Dust : Occasionally : 0-33%, Fumes / Gases : Occasionally : 0-33%

Equipment Used in Job Performance / Working Environment : Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van

Types of Driver’s License Required : Driver’s License

IND123

Our Benefits :

Medical, Dental, Vision Insurance Plans 401K Plan Health & Flexible Savings Account Life and AD&D, Spousal Life, Child Life Insurance Plans Educational Assistance Plan Identity Theft, Legal, Auto & Home and Pet Insurance

https : / / windstreambenefits.com

Windstream CIB Statement :

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success.

We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish.

Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups :

WinVets Veteran Employee Resource Group WOW Women Employee Resource Group WINPRIDE LGBTQ Employee Resource Group WBPN Black Professional Resource Group WARG Ability Resource Group LaFamilia Hispanic Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Last updated : 2024-05-30

Job Summary

JOB TYPE

Full Time

SALARY

$38k-49k (estimate)

POST DATE

03/30/2024

EXPIRATION DATE

08/06/2024

WEBSITE

windstreamenterprise.com

HEADQUARTERS

CORNELIUS, NC

SIZE

7,500 - 15,000

FOUNDED

2006

CEO

JAYNE EVE

REVENUE

$50M - $200M

Related Companies
About Windstream

Windstream Holdings is a privately held communications and software company. Windstream offers managed communications services, including SD-WAN and UCaaS, and high-capacity bandwidth and transport services to businesses across the U.S. The company also provides premium broadband, entertainment and security services through an enhanced fiber network and 5G fixed wireless service to consumers and small and midsize businesses primarily in rural areas in 18 states. Additional information is available at windstream.com or windstreamenterprise.com. Follow us on Twitter at @Windstream.

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If you are interested in becoming a Customer Service Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Technician job description and responsibilities

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Technician jobs

Have a clear escalation pathway.

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Creating the bond and the trust.

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Define customer service responsibilities.

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Step 3: View the best colleges and universities for Customer Service Technician.

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