2 Jobs in Port Huron, MI
McLaren Port Huron is Hiring a Patient experience representative Near Port Huron, MI
Position Summary
Provides follow up services to patients to ensure better customer service. Documents, analyzes, and implements programs to address patient concerns to help increase our customer satisfaction.
Essential Functions and Responsibilities as Assigned :
1.Serves as internal resource for managers in the use of the online patient satisfaction survey data tool and related data analysis.
2.Provides assistance and support to management in understanding survey reports and findings including :
- Evaluates survey results, identifying trends and target areas for improvement.
- Creates customized reports and presentations.
- Monitors patient satisfaction best practices within healthcare industry; serves as organizational resource for related information.
3.Assists in the development and implementation of various customer care programs to increase the awareness of quality care for the patients and their families.
4.Assists in the development and implementation of policies and procedures that affect patient care and patient satisfaction.
5.Builds and maintains effective working relationships with patients, physicians, employees, and visitors in a friendly and cordial manner, in person or on the telephone, thus promoting a positive service image for the organization.
6.Works with the patient, family members and medical staff as an advisor to facilitate the resolution of care issues.
7.Provides education regarding patient relations topics to hospital personnel
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications;
establishing personal networks; participating in professional societies.
Complies with federal, state, and local legal and certification requirements by studying existing and new legislation;
anticipating future legislation; enforcing adherence to requirements; advising management on needed actions.
10.Performs other related duties as required and directed.
Qualifications : Required
Required
- Associate degree in business administration or related field
- Six months previous customer service experience
- 3 years direct customer service experience
Preferred :
Previous process improvement and customer service experience
Equal Opportunity Employer of Minorities / Females / Disabled / Veterans
Last updated : 2024-06-05
Job Summary
Full Time
Hospital
$41k-55k (estimate)
06/06/2024
09/06/2024
porthuronhospital.org
MARYSVILLE, MI
1,000 - 3,000
1880
JUDY REDMOND
$50M - $200M
Hospital
Related Companies
The job skills required for Patient experience representative include Customer Service, Patient Care, Patient Satisfaction, Process Improvement, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient experience representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient experience representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient experience representative positions, which can be used as a reference in future career path planning. As a Patient experience representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient experience representative. You can explore the career advancement for a Patient experience representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Experience Representative job description and responsibilities
Schedules patient appointments for designated departments.
03/05/2022: Boston, MA
They may collect data on patient encounters and consumer satisfaction.
04/11/2022: Saint Cloud, MN
Works at the front desk of a hospital, clinic or similar healthcare facility and provides customer support.
04/10/2022: Durham, NC
Greets the customer in a polite and professional manner whether face to face or on the phone, determines needs and responds appropriately and courteously.
04/07/2022: New York, NY
Interviews patients and/or their representatives.
04/17/2022: Rockford, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Experience Representative jobs
High School Diploma/GED.
02/03/2022: Winston Salem, NC
Previous experience with an electronic health record or medical office software preferred.
03/25/2022: Portland, OR
Proven work experience as a Patient Service Representative or similar role.
01/30/2022: Bradenton, FL
1+ years of admissions, scheduling, or business office experience.
04/06/2022: Atlanta, GA
Knowledge of Medical Terminology.
01/20/2022: Harlingen, TX
Step 3: View the best colleges and universities for Patient Experience Representative.
Similar Jobs
Popular Articles
