Description

• Monitors schedule and organizes patient flow for physician office visits or in-office procedures
• Accompanies patients to exam room; collects patient history and provides physical assessments as delegated by the physicians
• Schedules and obtains results for lab or radiology procedures; interprets and accurately communicates results to physicians and patients as necessary
• Performs or assists physician with in-office procedures and specialty patients including Remicade, Hydrogen Breath Tests, Pill Cam Endoscopies, Flexible Sigmoidoscopies, and Hepatitis C
• Manages patient charts to ensure clinical information is completed and filed appropriately
• Has knowledge of drug uses and dosage requirements; ensures sample medications are up to date
• Calls in prescription refills to pharmacies as needed
• Performs upkeep for exam and specialty procedure room with regards to sterilization and infection control, supplies, and equipment
• Performs emergency life-saving procedures if necessary
• Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Participates in staff meetings as directed by the Office Manager
• Participates in marketing activities as directed by the Office Manager
• Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Office Manager
• Any other duties and/or special projects as assigned

• Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
• Displays a professional outgoing warm and helpful attitude
• Possesses compassion for dealing with people who are ill and need help
• Plan, prioritize, and complete multiple tasks as delegated by the Office Manager
• Work under pressure; assess, respond, and communicate issues in a timely manner
• Communicate clearly with patients and coworkers through the telephone, email, and in-person
• Interpret and apply clinical and non-clinical policies and procedures

Qualifications