Description

The Field Supervisor will oversee and coordinate the operational functions of the location they are assigned to. This includes all aspects of installing, repairing, and maintaining heating and air conditioning systems. The Field Supervisor will ensure work is completed on time and according to all company policies, local code ordinances, and current safety guidelines. This is a field position, which means the only time in office should be during meetings, training, picking up parts, or dropping off parts. The Field Supervisor position could transition into a Location Manager role, according to the individual’s skills, attitude, and adherence to our Core Values (might require relocation). 

Requirements

As part of your role at CALL DAD, we have established job duties and description, which outline the specific tasks and responsibilities required for your position in this document; however, it is important to highlight the broader responsibilities and expectations that come with your role. Your Core Responsibilities include:

1. Follow all CALL DAD policies, procedures, and the Employee Handbook
2. Complete all daily, weekly, monthly, and annual checklists for your specific role
3. Strict adherence to DAD’s PILLARS at all times
4. Maintain strong customer relations at all times
5. Meeting or exceeding the performance targets and goals in this PDP (Personal Development Pathway)
6. Effectively demonstrate a willingness to learn
7. Effectively demonstrate a commitment to excellence
8. Be proactive in identifying and addressing challenges and obstacles
9. Be adaptive and flexible to the needs of the position and customers

Additional Responsibilities

• Support the entire location by assisting the Location Manager 
• Adhere to all federal, state, and local laws that apply to your location. 
• Maintain a safe working environment and ensure that all required federal, state, and local reporting is completed.
• Maintain superior customer service by reviewing all customer service issues and making sure they are resolved on the same day with the assistance of the Location Manager.
• Verify that all service calls are being properly dispatched to the appropriate technicians. 
• Verify all warranty paperwork is processed and all credits are received. 
• Attend any required training that CALL DAD deems necessary. 
• Ensure the Location aesthetics are kept up to company standards and all janitorial activities are completed. 
• Order replenishment parts for all vehicles daily.
• Follow up on all unsold estimates daily.
• Maintain KPI’s for your branches service department. 
• Ensure all payments were collected from non-property management customers.
• Follow up on all on-hold jobs to update customers on parts or schedule them as soon as possible.
• Call prior days install to do a follow-up and get an inspection date scheduled for the state.