Location: 309 Richmond Street, Plainfield, NJ 07060

Shift: Monday through Friday, 7:00 AM - 3:30 PM

About Us:
J1 Door Company is a leading commercial door business specializing in high-quality installations and services. As we continue to grow, we are seeking a dynamic and organized Administrative Assistant to join our team and manage the dispatching of service calls.

Job Overview:
The Administrative Assistant will play a crucial role in coordinating service calls, communicating with field technicians and clients, and ensuring a seamless flow of information. This position involves handling phone lines, emails, and dispatching service requests promptly and efficiently. We are seeking individuals who are not only a great fit for the role but are also interested in a long-term commitment. If you are passionate about the position we invite you to join our team and grow with us!

Responsibilities:

• Service Dispatch:
• Receive and assess service requests from clients.
• Dispatch field technicians to service calls based on location, expertise, and urgency.
• Monitor and update the status of service calls in the system.
• Communication:
• Answer incoming phone calls and respond to emails promptly and professionally.
• Liaise between clients and field technicians to provide updates on service call status.
• Maintain clear and effective communication with all team members.
• Documentation:
• Maintain accurate and organized records of service calls, appointments, and customer information.
• Generate reports as needed for management.
• fill out customer or site specific documents or packages as required
• Customer Service:
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Ensure customer satisfaction by confirming appointments and following up on completed service calls.
• Have A positive demeanor
• Team Collaboration:
• Collaborate closely with sales team, estimators, clients and field technicians to provide necessary information for success.

Qualifications:

• Proven experience in administrative roles, preferably in service dispatch or constructions fields.
• Excellent communication skills, both verbal and written.
• Strong organizational and multitasking abilities.
• Proficient in using office software and dispatch systems.
• Customer-focused with a positive and professional attitude.
• Ability to work independently and collaboratively within a team.

J1 Door Company is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Also please note J1 Door Company maintains a drug-free workplace policy.

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person