Description

Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams.Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.Our values are at the heart of everything we do. We believe in:

• Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community.
• Excellence: We strive to provide our members with the best possible service.
• Teamwork: We believe that we can achieve more together than we can alone.
• Respect: We treat each other with dignity and respect.
• Community: We are committed to giving back to the communities we serve.

If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. We offer a competitive salary, comprehensive benefits package, including a very generous PTO policy. We are always looking for talented and motivated individuals to join our team. 

POSITION DESCRIPTION

Position: Financial Service Representative

Classification: Non-Exempt 

Department: Retail Banking

Approved By: AVP of Retail Banking

REPORTING RELATIONSHIPS

Position Reports to: Branch Manger 

Positions Supervised: None 

 Salary Range: $19.00 - $24.00 per hour plus incentives, depending on experience 

POSITION PURPOSE

Responsible for promoting financial well-being so people may reach their fullest potential in life by promoting our credit union’s products and services to new and existing members. Our FSRs are to use all available tools and training to help our members accomplishes their goals and, in the process, find cross-sell opportunities that will benefit the member. In addition, our FSRs are to counsel members on credit score enhancement to assist them in building, enhancing and maintaining a strong financial future.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Maintain knowledge of all credit union products and services; Cross-sell credit union products and services that meet member needs; deposit products, IRA’s, consumer and real estate, electronic services, insurance, investment services, etc. 
2. Maintain or surpass sales performance standards to enhance the member experience 
3. Must meet or exceed sales goals. 
4. Consistently exhibit and enhance the sales and service skills that the credit union has adopted for all member service contact, sales and service culture 
5. Assist members in completing the following transactions as needed: deposits, withdrawals, loan payments, transfers, check cashing, money orders, placing check holds, assuring proper identification & endorsements, balance and maintain cash drawer, etc. 
6. Assist Branch Manager as necessary in balancing and maintaining ATMs and vault, training new employees, opening/closing procedures, etc. 
7. Run and analyze credit reports and counsel member on improving score, if applicable, and recommend products and services to assist member in building/maintaining a strong financial future. 
8. Perform member service responsibilities; answering questions and requests, researching and resolving member issues to completion, etc. 
9. Perform responsibilities of position in accordance with federal and state regulations, credit union policies and procedures.
10. Adhere to and help enforce all security procedures as well as departmental policies and procedures. 
11. Assist in training and developing new and current employees. 
12. Perform file maintenance and account changes, as needed. 
13. Complete required reports and maintains records accurately and promptly. 
14. Consistently recommend changes, workflow, efficiencies and quality. 
15. Keep Supervisors/Managers informed of area activity and of any significant problems or concerns 
16. Actively attend and participate at meetings, as required. 
17. Support all internal sales contests and product promotions. 
18. Always be a positive role model and advocate for the credit union. 
19. Work overtime if requested by management.
20. Assist branch management with any other duties, as assigned. 

Requirements

QUALIFICATIONS

EDUCATION/CERTIFICATION: 2-year college degree preferred plus three to five years’ experience in sales and/or financial counseling; or a comparable combination of education and experience.

REQUIRED KNOWLEDGE: This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance.

EXPERIENCE REQUIRED: Experience using P.C. based software including Microsoft Office.

SKILLS/ABILITIES: Ability to project a professional appearance and positive attitude at all times. Excellent customer service and communication skills. Excellent communication and listening skills. The ability to prioritize and manage multifunctional tasks. Bilingual a plus.

Equal Opportunity Statement

Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.