The journey to create amazing food at an incredible value started back in 2006 when Phillip and Michelle Chang had the idea to offer a self-serve frozen yogurt experience called Yogurtland. Now with more than 200 Yogurtland stores all over the world, this dynamic duo has set their hearts on creating and serving an alternative epicurean experience with delicious sandwiches and offerings evolving around chicken and egg as the key ingredients. Phillip and Michelle’s new brand ‘Egg N Bird’ is now open, providing the public with the high quality, delicious food at an amazing value.

POSITION DESCRIPTION
The General Manager (GM) directs and oversees the operations of an Egg N Bird corporate store. The GM is responsible for operational excellence, including guest service, store cleanliness & organization, and staffing as well as sales growth, profitability, and assisting in the improvement of the Egg N Bird business model.

CULTURAL QUALIFICATIONS

• THTK - Totally Honest, Totally Kind
• Humble - modest, respectful and open
• Heart & Soul - passionate and totally committed
• Team Play - selfless and team first
• Imaginative - innovative, bold and whimsical

KEY METRICS
· Same Store Sales Increase.

· Food Cost.

· Labor Cost.

· Net Profit.

ESSENTIAL JOB FUCTIONS
· Ensures that the store performs to a high level of operational excellence.

· Manages the store’s profitability to meet KPI standard costs.

· Prepares, analyzes, and delivers on a weekly basis, a KPI report for the store.

· Writes or approves the store’s weekly labor schedule in a timely manner and in accordance with the store’s guest service needs and the store’s labor model. Manages labor daily to meet store’s labor model.

· Orders or approves all orders in a timely manner and in accordance with the store’s needs and the store’s cost of goods model. Manages food usage daily to meet store’s cost of goods model.

· Spends the majority of time in store monitoring and improving performance and coaching the Team.

· Steps into functional positions as needed to assist the Team and to improve labor productivity, while maintaining oversight of the entire operation.

· Ensures that employees are properly trained & treated well, and that all Human Resources standards are followed.

· Is readily available to Shift Leads and Team Members to answer questions, solve problems, and provide advice as needed.

· Works with the Area Operations Manager to grow and improve the business.

CORE COMPETENCIES

· Ability to problem solve quickly and effectively.

· Effective customer service skills delivered with a friendly disposition.

· Ability to communicate clearly and concisely.

· Ability to actively listen and address Associates' concerns, comments and/or issues.

· Ability to lead others in always upholding company standards.

· Knowledge of staffing, scheduling and inventory processes.

· Internally motivated and able to motivate others.

· Ability to act independently and effectively.

· Knowledge of organizational and planning skills.

· Knowledge of team building, leadership, coaching and mentoring skills.

OTHER REQUIREMENTS
· Some college or equivalent experience.

· Culinary or Restaurant Management certificate a plus.

· Two Years Minimum: General Manager Experience in Food & Beverage Industry.

· Proficient in English, both verbal and written

· Valid California Food Handlers and/or ServSafe required prior to first day.

PHYSICAL REQUIREMENTS

Continuous (67-100%)

Walking, standing, hand use, cash register.

Frequent (34-66%)

Bending, neck flexion, twisting and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, key board.

Occasional (11-33%)

Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.

Seldom (1-10%)

Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Fast casual restaurant

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person