Position Title: Network Support Technician

Location: Picatinny Arsenal, NJ

Clearance level: Secret

Responsibilities include (but are not limited to):

• The Contractor shall be proficient in Microsoft Workstation Operating System platforms and, Microsoft Office applications current and future inventory as approved by DISA and other standard systems and software used by customers. The Contractor shall possess knowledge of current Windows Server operating systems and future versions that may be deployed during contract period.
• Perform tasks related to the implementation, administration, and support of Microsoft’s Windows operating system, including installation, software distribution, and implementation on client systems supported by the NEC.
• Provide support for the Microsoft Outlook (Current Version) e-mail users.
• Provide troubleshooting support for software and hardware.
• Resolve and document problems when installing and upgrading systems and software.
• Provide support for the administration of remote access systems.
• Provide troubleshooting and installation support for Tandberg desktop Video Teleconferencing (VTC) systems.
• Provide troubleshooting and installation support for Nortel and Cisco VOIP desktop instruments.
• Support the implementation and adjudication of Cybersecurity and security directives as promulgated by the Department of the Army Cybersecurity Directorate, CIO G6.

Education and Certifications:

• CompTIA Security baseline required. Full CE certification required.
• MS Desktop Support Technician or equivalent certification required.

Knowledge and Experience:

• Hands-on experience and training on the most recent version of Microsoft Operating System, Microsoft Office applications (Current Versions), and other common desktop applications such as Adobe Acrobat, Lotus Forms, Tumbleweed, etc.; ability to quickly learn unique GOTS applications.