6 Jobs in Philadelphia, PA
Endorse Infinity is Hiring a Call Center Agent Near Philadelphia, PA
Job Description
At Endorse Infinity, we’re not just a social media marketing company; we’re your partners in digital success. With a passion for innovation and a commitment to excellence, we’ve been helping businesses of all sizes navigate the ever-evolving landscape of social media since our inception.
Job Description: Endorse Infinity is seeking dedicated and customer-focused Call Center Agents to join our team. As a Call Center Agent, you will be the first point of contact for our clients and customers, providing exceptional service and support over the phone.
Position Type: Full-time
- Answer inbound calls from clients and customers in a professional and courteous manner.
- Assist customers with inquiries, product information, and problem resolution.
- Address customer concerns and escalate complex issues to appropriate departments or supervisors.
- Make outbound calls to follow up on customer inquiries or resolve issues as needed.
- Maintain accurate and detailed records of customer interactions and transactions.
- Meet or exceed performance goals for call volume, response time, and customer satisfaction.
- Collaborate with team members and departments to ensure customer needs are met efficiently.
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Excellent communication skills, both verbal and written.
- Strong active listening skills with the ability to empathize and resolve customer issues.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in basic computer skills and familiarity with CRM software.
- Positive attitude, team player, and willingness to learn and adapt.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Dynamic and inclusive work environment with supportive colleagues.
- Flexible work arrangements and work-life balance initiatives.
Job Summary
Full Time
$35k-45k (estimate)
06/09/2024
06/22/2024
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
