Opening / Selling Statement - Provide technical support for all our offboard/onboard systems to the field across Construction & E&T industries. - Escalate issues to product service engineers and/or CPI find it engineers for assistance. - Engagement with engineering teams, PPG and product groups - Field visits to troubleshoot and install software, when required - Coordinate within team to review and provide input into overall service literature. - Familiarize yourself with the overall e2e telematics platform, keep abreast of all production releases to adequately support the field. - Requires good communication and facilitation skills as well as working through logistics with key dealers/customers.

Required Skills - Telematics experience (Preferred)

background in cellular/satellite communications (Preferred)

Experience working directly with client dealers a plus.

Strong technical communication skills

Entry Level Electrical, Mechanical or other Engineering experience

Excellent diagnosing and troubleshooting

Demonstrable customer-facing skills on Phone and in person.

Job Duties -The candidate will be responsible for assisting our dealers globally to troubleshoot hardware. In addition to in-the-field service (10-40%) the candidate will also support a hotline for the purpose of answering questions and help resolve issues with dealers. When required, candidate will go onsite to directly support dealers and customers.

Job Requirements - The candidate will be responsible for assisting our dealers globally to troubleshoot hardware. In addition to in-the-field service (10-40%) the candidate will also support a hotline for the purpose of answering questions and help resolve issues with dealers. When required, candidate will go onsite to directly support dealers and customers.

Project activities are as follows:

• Act as a telematics service engineer to coordinate and drive resolution and awareness to new issues with onboard (hardware) systems.

• Undertake dealer and customer issues to resolve urgent field problems through these key deliverables, but not limited to:

? Identification, investigation and procurement of resolution commitments for all significant field problems to maintain/improve product performance and development of quick field fixes, suggested design or manufacturing improvements.

? Work closely with dealer and internal personnel across multiple business units.

? Conduct fieldwork to establish execution plan, such as:

* Review customer(s) connected fleet and identify any quick wins to resolve quality concerns

* Review initial concerns raised by the customer

* Interview dealer and rep to identify problem statement

* Pull data on DSN/VL Call Center to show what tickets were reported previously. (Open or Closed)

* Provide recommendations and draft report

* In coordination with key personnel, execute on report findings

* Work w/ rep to setup closing meeting upon completion.

? Research solution requests using various information databases (i.e. DSN, CEDE, CPI, NPI issues list, Gateway) and Tier 2 & Tier 3 Engineering personnel

? If an acceptable solution is not available then work with the Continuous Product Improvement (CPI) Service Engineer for further evaluation of dealer issue

? Deliver in the development and maintaining of end user documentation and training aides.

? Deliver training on the overall application, when required.

Desired Skills & Experience - Education/Experience:

Associates/No Degree: 2-4 years experience required

Bachelor's degree Preferred