3 Jobs in Pensacola, FL
Danta Technologies is Hiring a Desktop Engineer Near Pensacola, FL
My name is Srikanth and I'm an IT recruiter at Danta Technologies
we have immediate position for Desktop Support Engineer at Pensacola Florida (Onsite). Please find the complete job description given below. if your comfortable, kindly please share your updated resume to sri@dantatechnologies.net
Position: Desktop Support Engineer
Location: Pensacola Florida
Duration: Long Term
Job DescriptionLooking for Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Manage a team of 25-30 technicians across locations
Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift planning including on call roster
Manage Resource productivity Enable the team with training and development Ensure security compliance
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
Job Summary
Contractor
IT Outsourcing & Consulting
$52k-68k (estimate)
04/26/2024
06/20/2024
dantatechnologies.com
LAKE SAN MARCOS, CA
25 - 50
2013
AMISHA BODIWALA
<$5M
IT Outsourcing & Consulting
Related Companies
The job skills required for Desktop Engineer include Desktop Support, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Engineer positions, which can be used as a reference in future career path planning. As a Desktop Engineer, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Engineer. You can explore the career advancement for a Desktop Engineer below and select your interested title to get hiring information.
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