Description

1. Client Relations

2. Nursing Care

3. Housekeeping / Maintenance

4. Examinations / Assessments

5. Record Keeping

6. Anesthesia

7. Surgery

8. Radiology

9. Dentistry

10. Laboratory

11. Pharmacy

12. Marketing

Client Relations :

Agree to incorporate the principles of the VCA Mission Statement, Three Steps of

Service and VCA Standards of Client Service in their daily job performance.

• Demonstrate excellent relations with clients / pets in waiting and / or exam rooms :
• Assist receptionists with client / patient checking in and checking out of hospital.
• Ensure that clients and pets feel welcome and comfortable.
• Service as Ambassadors of creating and maintaining goodwill for the hospital.
• Build rapport with clients and pets.
• Greet clients and pets by name.
• Help new clients completely fill out the registration form. Inform new clients

about the hospital’s services, etc.

• Exceed the client’s expectations of service.
• If there is a delay, keep clients informed of expected waiting time.
• Must support reception staff by providing telephone support to ensure that

clients’ calls and requests are being processed in a timely manner.

• Provide support to reception staff in appointment scheduling.
• Ability to effectively communicate and educate clients on general animal

husbandry and answer non-medical questions :

• General dietary requirements and feeding schedules.
• Vaccines.
• Basic dietary recommendations.
• Dental care instructions.
• Routine laboratory tests, fecals, heartworm, leukemia, etc.
• Housebreaking techniques.
• General flea and tick control.

Nursing Care :

• Compassionate nursing care is the top priority for all patients.
• Make certain all patients are kept clean and as comfortable as possible.
• Assist in treating hospitalized animals under veterinary supervision.
• Continuously monitor all patients admitted to the hospital.
• Ensure all patients are clearly identified including entry on hospital day sheet, cage card,

and ID collar.

• Assist veterinarians to direct traffic (patients and care) and leverage staff time.
• Efficiently organize daily duties and medical-surgical procedures to best utilize staff’s

time.

Participate in client communication and education, explaining administration of

medications, follow-up care, diet recommendations and general animal care.

Flexibility in working hours is required to ensure that the job is done properly.

Housekeeping and Maintenance of Hospital :

Make certain entire hospital both inside and outside, including treatment, surgery,

kennels, runs, parking lot and entry is kept extremely clean throughout the day (so that a

client could come back and see their pet without any notice). This includes your own

clothing and appearance.

Advise Medical Director or Technical Supervisor of any conditions that are unsafe,

including unrecognized hazards or infractions of safety rules.

Examinations :

• Ability to perform a cursory examination of an animal.
• Ability to use a stethoscope and otoscope.
• Ability to recognize fleas, ticks and other external parasites.
• Ability to recognize other potential health care issues, , dental or exam by a

veterinarian.

Clearly communicate your findings to doctor. Refuse to make a diagnosis.

Records :

Keep records up to date. This includes client records with charges, medical history,

vaccine status, medications administered, laboratory reports, etc.

Maintain all log books (radiology, surgery, anesthesia, laboratory and controlled

substance logs).

Handwriting must be neat and legible.

Anesthesia :

• Understand how to maintain and use our inhalation anesthetic machines.
• Administer certain anesthetics under direct doctor supervision.
• Monitor anesthesia under direct doctor supervision.
• Familiarity with procedures and antidotes for an anesthesia emergency.

Surgery :

• Understand how to prep animals for aseptic surgery.
• Understand aseptic technique in the surgery room and participate in maintaining sterile

conditions.

• Know the names and general uses of surgical instruments and equipment.
• Maintain and sterilize surgical instruments and packs.
• Be willing and able to assist the doctor with certain surgical procedures.

Radiology :

• Position animals properly to the radiographs.
• Know how to properly use positioning devices so that patients may be radiographed

without the requirement of assistants holding animals in place whenever possible.

• Develop radiographs.
• Maintain and care for all radiology equipment.
• Practice all safety regulations in regard to radiology.

Dentistry :

• Understand how to set up and use a Dental Prophylactics unit.
• Perform routine dental prophylactics.
• Know general uses of our instrumentation for endodontic, exodontic, etc.
• Ability to take dental radiographs if necessary.

Laboratory :

• Draw blood samples.
• Collect stool and urine samples.
• Prepare lab request forms.

Pharmacy :

Create prescription labels, fill prescriptions and dispense medications as directed by a

doctor.

• Control inventory and assist in ordering medications and supplies.
• Maintain proper storage and safekeeping of drugs as directed by a doctor.

Marketing :

• Understand, participate and support planned VCA marketing events and programs.
• Present marketing promotions to clients in a professional manner.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.

It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

Last updated : 2024-05-21