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Contributes to the Program team by providing exceptional customer service to volunteers, youth and families, to efficiently and effectively enroll, match and support them in the Big Brothers Big Sisters program.
Delivers quality service; works to facilitate a positive match experience and impact for youth and volunteers in our programs.
1. Regularly exercise discretion and judgment to continually assess match relationships focusing on child safety, match relationship development, positive youth development, family engagement, and volunteer satisfaction.
Address and resolve real and / or potential problems and barriers once identified.
3. Apply strategic interventions to identify and strengthen match relationships that require extra support to continue to grow the match relationship.
4. Provide information and provide resources to youth and / or families in need of additional support or services. Maintain contact to ensure the parties in need have obtained the appropriate resources and are on a path to resolution and / or success.
5. Provide high-level expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
6. Ensure all school-based programs and community-based contacts and initiatives are operating within program guidelines.
7. Conduct introduction meetings for new match relationships and, as required, facilitate enrollment procedures to successfully enroll and acclimate participants into the Program.
8. Effectively administer all outcomes surveys with match participants and accurately track data; Responsible for maintaining accurate documentation and database entry per national and agency standards.
9. Collaborate with other service delivery staff to ensure smooth transition among functions.
10. Help in other program areas as part of the team when needed, attend events as requested by the agency.
11. Assist in program development and strategies for growth through participation with workgroups.
12. Assist in defining and meeting deliverables and / or outcomes for the Program team.
13. Regularly and consistently demonstrates the Big Brothers Big Sisters of Central Ohio values and guiding principles.
PIf69a6d498307-26289-34521380
Last updated : 2024-05-23
Full Time
Social & Legal Services
$61k-83k (estimate)
05/25/2024
08/24/2024
bbbscentralohio.org
COLUMBUS, OH
50 - 100
1933
DAVE SCHIRNER
<$5M
Social & Legal Services
The job skills required for Match support specialist include Customer Service, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Match support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Match support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Match support specialist positions, which can be used as a reference in future career path planning. As a Match support specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Match support specialist. You can explore the career advancement for a Match support specialist below and select your interested title to get hiring information.