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YoungWilliams
Pascagoula, MS | Full Time
$40k-51k (estimate)
1 Week Ago
YoungWilliams PC
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Jackson County Utility Authority
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Compass One Healthcare
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Compass Group Careers
Pascagoula, MS | Full Time
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Admin/Clerical
YoungWilliams Pascagoula, MS
$40k-51k (estimate)
Full Time | Business Services 1 Week Ago
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YoungWilliams is Hiring an Admin/Clerical Near Pascagoula, MS

Summary Of PositionThe Admin/Clerical position is responsible for providing accurate and complete information to customers. This includes responding to requests, resolving customer issues, and forwarding clearly documented information to appropriate staff when further action is required. This position is also responsible for intake and will work as the court liaison. This position involves retrieving computer generated data to answer questions and updating those computer records. Must be able to respond to and assist customers face to face in a variety of situations.
Essential Job Requirements
  • Greets visitors and customers to the office, maintains appointment and visitor logs.
  • Maintains lobby area in a neat, professional environment and ensures appropriate handbooks and brochures are available in lobby area.
  • Responds to walk-in and telephone inquiries, assesses situation, and provides accurate information to the customer.
  • Provides information to customers in a courteous, polite and professional manner.
  • Obtains assistance from the assigned Case Specialist or Supervisor as appropriate and in accordance with established policies and procedures.
  • Responds to requests for applications for child support services by establishing appointments, sending out application packets, and advising customers of information needed to facilitate services.
  • Enters applications for service into automated computer system and assembles new child support files.
  • Conducts interviews with custodial and non-custodial parents as needed.
  • Records in the automated and/or hard copy case file information related to the establishment and/or enforcement of a child support obligation.
  • Inserts correspondence into envelopes for mailing; meters and delivers outgoing mail daily.
  • Opens, date stamps, documents and/or takes appropriate action on incoming mail accurately and within established time frames.
  • Monitors facsimile machine and distributes faxes periodically throughout each day; maintains paper supply in copiers and facsimile machines.
  • Provides administrative/clerical assistance to case specialists/supervisors as needed.
  • Initiates follow-up case status calls to customers as required.
  • Maintains confidentiality and security of case information.
  • Performs other duties as may be assigned by management.
Required Education High School Diploma or equivalent years of experience
Required ExperienceExperience equivalent to required education, office experience preferred
Required SkillsAbility to work with the public in a courteous and professional manner; ability to work effectively with other staff; excellent organizational, interpersonal, written, and verbal skills; ability to perform comfortably in a fast-paced, deadline-oriented environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently. Basic to intermediate computer skills are required. Bilingual or multi-lingual skills are an additional benefit.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$40k-51k (estimate)

POST DATE

06/04/2024

EXPIRATION DATE

06/23/2024

WEBSITE

ywcss.com

HEADQUARTERS

RIDGELAND, MS

SIZE

1,000 - 3,000

FOUNDED

1994

CEO

ROBERT L WELLS

REVENUE

$50M - $200M

INDUSTRY

Business Services

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About YoungWilliams

For over two decades, YoungWilliams has contracted with state and local government agencies to deliver services in the areas of child support, Medicaid, State Childrens Health Insurance (S-CHIP), Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (SNAP), child care, and other assistance and self-sufficiency programs. We operate local child support offices, child support payment processing centers (also known as state disbursement units or SDUs), statewide customer service centers, intake and business processing centers, and other specialized projects acros ... s the nation. We provide turn-key operations with a full complement of professional staff, facilities, and state-of-the art technology that integrates smoothly with state automated systems. All our projects have opened on time, every time, without any interruptions in service. Our expertise, outstanding reputation, cost effective solutions, innovative technology, hassle-free contracts, and client loyalty have helped us to become one of the nations most trusted partners to health and human services programs. More
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The following is the career advancement route for Admin/Clerical positions, which can be used as a reference in future career path planning. As an Admin/Clerical, it can be promoted into senior positions as an Administrative Assistant III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Admin/Clerical. You can explore the career advancement for an Admin/Clerical below and select your interested title to get hiring information.

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