1 Job in Palm Beach Gardens, FL
Ethos Veterinary Health is Hiring a Lead Client Service Representative (Lead CSR) Near Palm Beach Gardens, FL
- Assists the Operations Managers in promoting and maintaining exceptional customer service by ensuring that the entire CSR team has adequate training and resources necessary to be successful.
- Promotes and maintains effective communication among all departments within the hospital.
- Assists with scheduling and aiding in adequate staffing to ensure efficiency based on customer flow and volumes.
- Maintain high visibility within the CSR team daily.
- Participates in the recruitment and interview process with Operations Managers.
- Participates in developing, maintaining and updating training procedures to ensure that all current and newly hired CSR staff members are trained and knowledgeable in all areas of the hospital.
- Participates in the development and implementation of new standard operating procedures to be utilized by the entire CSR team.
- Leads by example to achieve the highest possible customer service experience.
- Provides mentoring, counseling and development of team members with the Operations Managers, including participating in the corrective action process.
- Participates in periodic assessment and reviews of the CSR team.
- 2 years’ Veterinary Customer Service Experience; management experience preferred
- Ability and experience to diffuse a difficult or stressful client or employee situation in a respectful and professional manner.
- Ability to promote effective communication between the CSR team, doctors and technical staff.
- Demonstrated professionalism in all interactions and transactions.
- Ability to be flexible and adjust to a changing environment.
- Ability to lead by example and hold others accountable when expectations are not met.
- Desire to grow and adapt within the hospital and professional environment.
- Veterinary industry experience helpful but not required.
- Compensation is based on experience and skill level.
- Full-time benefits include health, dental, vision, short- and long-term disability, 401(k), Employee Assistance Program, paid time off and sick leave as well as generous pet discounts and a Costco membership.
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
PM19
Job Summary
Full Time
$75k-98k (estimate)
05/03/2024
07/30/2024
ethosvet.com
CRESTWOOD, IL
500 - 1,000
2015
<$5M
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About Ethos Veterinary Health
To see our current job openings go to: www.ethosvet.com/careers History Ethos Veterinary Health is the result of the merger of four specialty hospital groups that have worked closely together over the past eight years: IVG Hospitals in New England, Premier Veterinary Group in Chicago, Wheat Ridge Animal Hospital in Denver and Veterinary Specialty Hospital of San Diego. In April 2016, we were pleased to welcome Peak Veterinary Referral Center to our network. Our Mission We provide unsurpassed veterinary health care for patients and their human companions. Our Vision We will create a unique and ...
impactful science-focused animal health company with an emphasis on collaboration, evidence-based decision making, a commitment to the veterinary ethos, and cultivation of passion for what we do, which will revolutionize the veterinary industry.
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The job skills required for Lead Client Service Representative (Lead CSR) include Client Service, Customer Service, Scheduling, Initiative, CSR, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead Client Service Representative (Lead CSR). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead Client Service Representative (Lead CSR). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead Client Service Representative (Lead CSR) positions, which can be used as a reference in future career path planning. As a Lead Client Service Representative (Lead CSR), it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Client Service Representative (Lead CSR). You can explore the career advancement for a Lead Client Service Representative (Lead CSR) below and select your interested title to get hiring information.
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