Service underwriter needed for a large lawn and landscape supply service center.

Ideal candidate should have customer service background, with a mechanical aptitude. Bilingual (English/Spanish) is a plus.

Candidate will be responsible for

• Answer phones
• Taking in service orders
• Asking the right questions of customers and entering information into tickets to ensure proper explanation of repairs needed are captured
• Look up any needed parts using company software, or by use of the internet when needed
• Assemble estimates based on technicians recommendations
• Present estimates to customers in a professional manner, and sell any needed work
• Distribute parts to technicians
• Finalize completed tickets
• Contact manufacturers when technical advise is required
• Check out customer at end of billing
• Filing of necessary paperwork

Requirements:

• Strong customer service skills
• Self confidence
• Working knowledge of MS Outlook, Office, and Excel
• Ability to learn company point of sale software
• Ability to utilize internet to locate user and parts manuals
• Prior mechanical knowledge
• Prior customer service or sales is a plus
• Bilingual (English/Spanish) preferred but not required
• Ability to stand for long periods of time
• Ability to lift up to 50 Lbs frequently
• Ability to multitask in a busy environment
• This position is in a workshop environment. There can be exposure to extreme hot and cold temperatures, as well as chemical and exhaust fumes.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift

Language:

• Spanish (Preferred)

Ability to Relocate:

• Palatine, IL 60074: Relocate before starting work (Required)

Work Location: In person