Benefits :

• Life Insurance
• Bonus potential
• 6 paid Holidays
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Vision insurance

The Tasting Room Manager has overall responsibility for directing the daily operations of the Tasting Room, ensuring compliance with company standards in all areas of operation, wine sales, customer relations, facility management, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer.

Essential Job Functions :

Ensures that employees effectively, and appropriately carry out the company’s customer service policies and procedures

General upkeep of the tasting room

Ensures maintenance of equipment, facility, and grounds using a preventative maintenance program. (i.e., shoveling snow, watering plants, and weeding)

Coordinates and executes off-premises tastings and events including staffing

Monitors info@ and responds to email inquires in a timely manner

Leads all aspects of Team Member Management

Recruits, interview, and select qualified candidates to build a talent pool to achieve future business goals

Conducts performance reviews, manages discipline, and motivates the team

Hold a team accountable for training initiatives, achieving goals, developing knowledge of company products, services, and programs ensure they are following company policies and procedures

Has authority to hire and terminate

Create and maintain an environment where all staff are treated with dignity and respect, fostering a spirit of teamwork and cooperation

Ensures a safe and working customer experience environment by facilitating safe working behaviors of the team.

Responsible for Financial Results of the tasting room

Ensure Tasting Room meets or exceeds sales and payroll goals, utilizing effective communication, organization, and leadership skills

Plan, prioritize, and adjust schedules and daily agendas to meet business goals

Managing store operation procedures with accordance to company guidelines, ensuring accurate inventory procedures and levels, payroll, opening and closing procedures, money handling, and cash control procedures, tracking and reporting of tasting room expenditures, etc.

Perform all duties with the highest standard for quality and cleanliness

Maintenance of wine inventory for retail and tasting purposes

Manage retail general merchandise, order merchandise, maintain inventory levels and visual displays

Managing customer online ordering and shipping revenues

Manage all aspects of shipping- orders supplies, scheduling, and picking / packing / labeling

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions :

Dedication to providing exceptional customer service

Good communication skills and strong interpersonal and conflict-resolution skills

Exceptional team building capability

Strong business math and accounting skills

Strong analytical / decision-making skills

Computer literacy including experience with POS system

General knowledge of Microsoft Office and Google Suite

Wine knowledge is helpful but not required

Education / Experience :

Must have a degree in business, or two years’ experience, including Profit & Loss responsibility.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms, and taste or smell.

The employee is frequently required to climb or balance; stoop, kneel, crouch or crawl, and talk and hear. The employee is occasionally required to sit.

The employee must occasionally lift and / or move up to 40 pounds.

Work Schedule :

A minimum of 40 hours per week is required, but more time may be required when needed.

This position will require you to be available days, nights, weekends, and flexibility to work at our other locations when needed.

Last updated : 2024-05-30