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Do you have the career opportunities as a Tech Analyst you want with your current employer? We have an exciting opportunity for you to join Overland Park Regional Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Overland Park Regional Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Tech Analyst where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
The Technical Analyst (TA) implements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other Division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.
GENERAL RESPONSIBILITIES (The essential responsibilities and accountabilities of this position including interactions with other departments and outside vendors, if applicable, in PRIORITY order.) • Effectively works with customers, Service Desk and Technical Services personnel • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance • Installs and repairs facility and division ITG equipment and software per HCA and division ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products • Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users • Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed • Logs and tracks problems; reviews problem tracking databases • Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures • Aids and trains users on division and facility technology • Performs preventative maintenance • Performs facility-based moves, adds, and changes (MACs), as needed • Recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software • Provides 24x7 on-call support based on division IT staff rotation. • Maintains and protects confidentiality regarding all aspects of patient care and employee information • Adheres to Code of Conduct and Mission & Value Statement • Other duties as assigned
1 years experience Required Years of Experience
ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20 states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Tech Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full Time
Hospital
$63k-79k (estimate)
06/05/2024
08/04/2024
oprmc.com
OLATHE, KS
1,000 - 3,000
1978
Private
KEVIN HICKS
$200M - $500M
Hospital
Overland Park Regional Medical Center operates as an adult and child health care hospital in Kansas.
The job skills required for Tech Analyst include Customer Service, Customer Support, Computer Systems, Technical Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Tech Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Tech Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Tech Analyst positions, which can be used as a reference in future career path planning. As a Tech Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tech Analyst. You can explore the career advancement for a Tech Analyst below and select your interested title to get hiring information.