JOB TITLE: Information Systems Specialist

POSITION SUMMARY:
Embrace a pivotal role at William Penn University (WPU) as an Information Systems Specialist, contributing to the creation of a dynamic learning community for students, faculty, and staff. This position involves providing technical leadership, fostering leadership skills in others, deploying cutting-edge technologies, and embodying Quaker values such as simplicity, peace-making, integrity, community, and equality. Your primary responsibility will be to provide comprehensive technical support for the university’s computing and information resources. Information Systems Specialists may have a primary assignment to support a specific academic or administrative unit, a particular campus, or may serve the entire university in an at-large technician role.

DEPARTMENT: Information Technology

QUALIFICATIONS:

Education: Associate degree in Computer Science, Information Technology, or related field preferred.

Technical Proficiencies:

• Proficient in diagnosing and resolving hardware, software, and network issues.
• Knowledgeable in computer hardware, software, and network systems.
• Familiarity with ticketing systems and remote support tools.

Abilities and Skills:

• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills, both verbal and written.
• Ability to work independently and collaboratively in a fast-paced environment.
• Capacity to manage multiple priorities and tasks efficiently.
• Attention to detail and accuracy in recording technical support requests and resolutions.
• Commitment to staying updated on emerging technologies and industry trends.
• Office management and coordination abilities.

REPORTS TO: Directors of Information Technology

PERFORMANCE RESPONSIBILITIES:

• CRespond to incoming technical support requests via phone, email, or in-person and provide timely assistance to users.
• Diagnose and resolve hardware, software, and network issues for clients.
• Install, configure, and troubleshoot computer systems, peripherals, and software applications.
• Escalate complex technical issues to appropriate teams or senior technicians for resolution.
• Maintain accurate records of technical support requests and resolutions using our ticketing system.
• Provide technical guidance and training to users on software and hardware usage.
• Flexibility to adjust work schedules to accommodate instructional needs, downtime, system emergencies, and other issues that mandate a change of priorities.
• Assist with the setup and configuration of new hardware and software systems.
• Stay updated on emerging technologies and best practices in the IT field.
• Contribute to the improvement of IT processes and procedures.
• This position may require occasional weekend and evening hours.
• Other duties as assigned.

EVALUATION: Performance evaluations will adhere to the policies established by William Penn University’s Board of Directors.

TERMS OF EMPLOYMENT: At-will employee

Send cover letter, resume, and references to:

Human Resources
William Penn University
201 Trueblood Ave
Oskaloosa, IA 52577
johnsonb@wmpenn.edu

William Penn University is an equal opportunity provider and employer.