4 Jobs in Ormond Beach, FL
PRM HOTEL GROUP is Hiring a Front desk agent Near Ormond Beach, FL
This is an exciting P / T opportunity to work at the front desk team at our award-winning Residence Inn by Marriott Columbia Northeast / Ft.
Jackson in sunny Columbia, South Carolina.
BASIC PURPOSE : Assist the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate / franchiser policies and procedures while meeting / exceeding financial goals.
Assist the General Manager in his / her duties.
Organizational Scope : Position is responsible for his or her shift at the Front Office Department. The major areas of responsibility include : Front Desk, PBX, Night Audit.
ESSENTIAL FUNCTIONS :
1. Be the desk agent on duty as scheduled, checking gusts in or out and handle incoming phone calls. Provide exemplary guest service to all guests and visitors and colleagues (80%)
2. Resolve customer complaints, anticipate potential problems by reviewing ad monitoring complains, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. (15%)
3. Monitor and maintain the Front Office systems and equipment to ensure their optimum performance. (5%)
NON-ESSENTIAL FUNCTIONS : (5%)
1. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
2. Maintain good working relationships and open lines of communication with all other departments.
3. Perform the Manager on Duty functions as assigned.
Knowledge and Skills :
Education : Four year college degree or equivalent education / experience.
Experience : From two to three full years of full employment in a related position.
Skills and Abilities :
Requires knowledge of discipline-specific policies, procedures and services and general knowledge of other departments in the hotel.
Requires supervision / management skills.
Ability to achieve positive guest relations and maximize guest satisfaction.
Ability to communicate in English. Second language desirable.
Ability to handle cash and credit transactions.
No. of employees supervised : None.
Travel required : Minimal. May be required to attend supplemental training classes.
Hours Required : Hourly position as scheduled by management. Day to evening ad weekends per business demand.
Last updated : 2024-05-17
Job Summary
Full Time
$34k-45k (estimate)
05/18/2024
08/17/2024
The job skills required for Front desk agent include Guest Service, Front Office, Guest Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Front desk agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front desk agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front desk agent positions, which can be used as a reference in future career path planning. As a Front desk agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front desk agent. You can explore the career advancement for a Front desk agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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