JOB DESCRIPTION

Your job is more than a job

Why a Great Place to Work :

You’re more than your job. Everyone is. And that’s what makes you great at your job all the little extras you bring to work every day, the things that make you you.

At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we’ve built a culture that supports and celebrates the extraordinary.

You’ll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result.

Join LCMC Health, and you’ll find that our everyday makes it easy to live your extraordinary.

Essential Function :

The Medical Assistant provides both clinical and non-clinical support to the physicians and mid-level providers. Assists physicians, providers and licensed staff in the management of patient flow and the environment of care, phone messaging, scheduling authorization of procedures, surgeries, deliveries and other duties that fall within the scope of non-licensed staff.

GENERAL DUTIES

Clinical : Measures and records appropriate vital signs, identifies abnormal values and reports findings to the appropriate nursing staff or medical provider.

Assists with patient arrival to the clinic, schedules new and follow-up patient appointments and facilitates a smooth patient exit from clinic.

Recognizes emergencies and responds appropriately in adherence to organizational policy and procedure. Provides for comfort needs of patients with consideration of age and special needs.

Demonstrates a working knowledge of clinic equipment, including preparation of equipment, testing of equipment for safety prior to use on patient, cleaning and disinfecting of equipment (between patients and at clinic’s end) according to hospital policy.

Maintains linens, supplies, equipment for clinic use and stocks exam rooms / tables appropriately. Properly collects, prepares, secures laboratory specimens for testing and / or transport when necessary.

Documentation : Documents appropriately in the patient medical record according to established departmental guidelines. Properly navigates Electronic Medical Record to obtain laboratory and radiology results, outside medical records, updates patient demographic data and schedules follow-up appointments.

Prepares safety reports when warranted or as directed by the Clinic Manager / designee. Maintains privacy of patient personal health information by ensuring computer screens are secure in the absence of medical / nursing / clinical staff.

Professionalism and Support : Demonstrates honesty, promptness, dependability, courtesy and respect in interactions with patients, caregivers, customers, co-workers and staff.

Consults and keeps clinic manager informed of clinic activities, requirements, and problems. Demonstrates ability to manage patient and / or co-worker complaints in a calm, positive, non-judgmental manner, and reports these events to clinic manager on a daily basis.

Maintains strict patient confidentiality exemplified by discussing issues only with appropriate persons and in a place and manner.

Safety and Infection Control : Implements standard and transmission-based precautions, per hospital policy. Ensures patient safety during clinic visits, per hospital policy.

Reports any safety hazards or violations in patient or clinic environment to Clinic Manager or designee. Actively participates in Quality Improvement Process, including QAPI projects and EOC Rounds.

Clerical Support : Participates in the clinic preparation process by gathering appropriate clinical documentation for review by the medical provider.

Obtains medical records from outside facilities when needed or requested by medical provider. Scans outside correspondence into the appropriate area of the electronic medical record.

Answers the telephone and routes calls promptly to the appropriate person.

MINIMUM QUALIFICATIONS

Required : High School Diploma / GED or equivalent OR 2 years of work experience.

LICENSES AND CERTIFICATIONS

Basic Life Support (BLS) certification from American Heart Association.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work.

This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

WORK SHIFT :

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way.

Celebrating authenticity, originality, equity, inclusion and a little come on in attitude is the foundation of LCMC Health’s culture of everyday extraordinary.

LCMC Health Clinics bring the heart of our healthcare to our neighbors and communities throughout the greater New Orleans region with urgent, primary, women’s, heart and vascular, cancer, and pediatric offices.

From the Southshore to the Northshore, on the Eastbank and on the Westbank, we’re delivering the right care, right where you need it.

Check out our clinic locations, specialties, and specialists and how you can count on us for every healthcare need that makes you, YOU!

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems it’s all about perspective.
• Cheerlead ideas, differences, and each other.

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work.

This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

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Last updated : 2024-05-20