The Business Process Analyst provides support by analyzing existing processes, identifying process gaps, identifying areas for improvement, and developing the appropriate controls for each.

Position Summary:

As a Business Process Analyst, you'll provide support on a variety of initiatives by analyzing existing processes, identifying process gaps, identifying areas for improvement, and developing the appropriate controls for each. You'll support business partner deliverables, including documenting business requirements, providing testing support, documenting quality standards, and demonstrating adherence to established procedures while demonstrating an in-depth working knowledge of the entire Managed Account process.

Job Responsibilities:

• Document, review, analyze, and evaluate business processes, systems, and user needs
• Work with business partners to ensure consistency in implementing change related to system, policy, and procedural enhancements required to remediate systemic issues and/or process breaks
• Establish/Create/Analyze reports relevant to Operations functions
• Propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for improvement
• Ensure adherence to established Change Control policy and procedure creation/maintenance
• Work in an environment that offers a wide degree of creativity and latitude with the expectation of high performance and results
• Interact with and manage vendor relationships
• Lead groups and process improvement initiatives

Required qualifications, capabilities, and skills:

• Advanced skills in MS Office, including Excel and Access
• Customer service, team and goal-oriented, enhanced by a high sense of urgency and professionalism
• Excellent analytical skills with close attention to detail
• Excellent communication and people skills used to drive self and teams to get tasks completed
• Ability to effectively interact with all levels of business
• Ability to present a professional image and demeanor to internal/external customers and team members
• Ability to communicate effectively both orally and in writing with internal and external customers
• Demonstrate organizational skills and ability to handle working within strict timelines
• Ability to coach and mentor team members by demonstrating job knowledge and constantly displaying professionalism
• Ability to work non-standard hours, including early morning, late evening, and weekends to accommodate testing schedule requirements

 Preferred qualifications, capabilities, and skills:

• 3 years experience highly desired; focus on service, project management or support preferred
• MORCOM\JPMorganCONNECT experience is highly desired
• FINRA licensing (Series 7) preferred