Seeking a highly motivated an experienced TEMP - Program Assistant to join our team. Under general supervision, the Program Assistant will assist with specialized services relevant to the Grievance and Appeals Resolution Services (GARS) department and will be responsible for monitoring the GARS member and provider mailbox, fax, mail and processing appeals and grievances for assignment to key staff within the required timeframe.Minimum Qualifications :

• High School diploma or equivalent required.
• 1 year of experience in appeal and grievance guidelines or Medi-Cal / Medicaid or Medicare programs required.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications :
• Bilingual in English and in one of defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese). Knowledge & Abilities :
• Develop rapport and establish and maintain effective working relationships with leadership and staff and external contacts at all levels and with diverse backgrounds.
• Work independently and exercise sound judgment.* Communicate clearly and concisely, both orally and in writing.* Work a flexible schedule;

available to participate in evening and weekend events.* Organize, be analytical, problem-solve and possess project management skills.

• Work in a fast-paced environment and in an efficient manner.* Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees / coalitions.* Utilize computer and appropriate software (e.

g., Microsoft Office : Word, Outlook, Excel, PowerPoint) and job specific applications / systems to produce correspondence, charts, spreadsheets, and / or other information applicable to the position assignment. Physical Requirements

• Ability to visually read information from computer screens, forms and other printed materials and information.* Ability to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication / conversation / responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects, patients and / or equipment 10 to 25 pounds
2 days ago